On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I needed information as to the correct rails to order for my new Ram Pickup. I was on the phone with an order rep for a half hour to determine the bed rails that I needed, then she spent more time researching and looking for the best valued option. I got the correct parts that fit right and do the job.
Perfect fit, easy instructions. Took 1 hour to install. I highly recommend Etrailer.
Good product selection and customer service with quick delivery
Good product with fast shipping. I do wish the description for the lights had mentioned they didn't come with the plugs to hook them up.
Quick easy - just as it has always been with etrailer. That's one of the reasons I keep coming back
Easy to navigate the web site was kept inform via email of the status.
Ordered snap pads for my camper that didn't fit and to return them I have to pay the shipping both ways so stop saying the shipping is free when you order something. It's not free. It's incorporated in the cost of the item. Not very satisfied right now
The order was shipped in the manufacturers box like what you see on the store shelves. When the box arrived it was a little damaged since these aren't really meant as shipping boxes. I would say in the future put these boxes in actual shipping boxes to avoid any damage. Luckily the product inside was not damaged.
Outstanding, excellent customer service đź‘Źworking on returning a order do to wrong size.
Great price with free shipping! Arrived fast, well packaged.
Made the order; arrived on time; no issues; even though it wasn't required, the team reached out to let me know order was being sent, when it was delivered and followed up to make sure it was delivered and i was satisfied; what can i say, best possible experience
Arrived quickly and in good shape would order again
Easy, good selection, good prices, fast shipping good selection. Good prices. Reasonably fast. Poorly packaged. 8 seals and 4 dust caps just tossed in a. Ox. No packaging whatsoever just freeballin' banging around together.
Easy, good selection, good prices, fast shipping
I was not disappointed, etrailer customer service was quick to respond to my questions and assisted promptly. The items arrived well packaged and in a timely manner.
Got the hitch I ordered in less than a week. Installed in 45 minutes perfect fit. Great company to due business with
I called customer service to ensure that if I ordered this shroud and it did not fit that I would be able to return it. They assured me that I could. The shroud arrived quickly and even the attachment holes lined up perfectly. Highly recommend based on the great product descriptions.
Was a bit tough to find the exact hitch I needed but was easy to navigate their site. Their install video was good but not great. I think they should redo parts of the video to finish it up the way you should and not use zip ties (I finished mine with a slight tweak and no zip ties). Customer photos helped me figure out which hitch I needed. Overall very happy with the website and the new hitch I installed. Will 100% come back here for the next one. Thanks!
I ordered these bags for my 2013 4Runner. The install was fairly simple as I expected, watching YouTube was key. The results from them were way better than I initially expected! My 4runner is used for towing a 2800 enclosed trailer with a tongue weight of 20%. This was causing my rear end to squat 2 inches lower than the stock rake as well as raising the front end 2 inches. After installing the bags and airing up to around 20 psi. I now sit at stack ride hight! Not only does the truck sit better it also rides 10x better! Not only does it ride smoother, handle bumps better, feel more planted but it also has better power delivery. Somehow i now no longer struggle getting up to speed on the highway and also can maintain 75-80 mph no problem! The truck is much happier and so am I! Best investment for towing yet!
Quick delivery. Very good quality product and easy to install. Very satisfied.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members