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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Service was good, options for harnesses proved more expensive than I wanted.
Ordered parts online. They showed up. Love it. I really appreciate the tracking to see where the order was during the process.
Your videos are very helpful. Suggested installation time is helpful too.
The ordering process was easy. I received the order, well packaged on the date it was promised. This was my second order with etrailer and I am very satisfied. Thank you.
Everything is OK right now. Great service and quality
Only one available for what I needed. Returning now, but might not as trailers charging 17$ to return a capacitor. Hmmm I'll be looking elsewhere for parts from now on. Dissapointing.
Ordered and received jack in a timely manner. Part was boxed really well and no damage when delivered to my home.
Easy and fast. They fit my 2020 silverado very well.had no problem installing. The only thing I would say is some instructions in the box would be very helpful.
Delivery was quick, and the install video was very well done.
Excellent service before and after the sale! Knowledgeable and friendly by phone and chat!
Simple and quick. Web page for this item was very detailed. Order processed quickly. Let you track where item was. Nice job retailer.
Great, except you guys switched my name for my brother's name.
Etrailer is a leader in this field for a reason. They provide a great platform with tons of amazing videos and data. The customer service is always responsive and attentive. The shipping is also quick. Happy to continue to rely on them for any future trailer needs.
Etrailer is a go to for me and my company I have several trailers on the road at all times and things break, I have found great success in finding what I need for a good price with etrailer. Thank you
I ordered a ball hitch receiver from etrailer, I received it in a timely manner! I have ordered products from them in the past.
Excellent customer service through the order process.
Easy, they had what I needed and I hate surveys they're annoying
Awesome, and easy to shop. Overall I liked it...price is reasonable.
Thank you so much for getting it to me so quickly. Unfortunately, I haven't had the time to install them yet but I will take pictures when I get to it and try to remember to post them for you. It may be a couple weeks or so tho. Please remind me in two or three weeks so I don't forget to send them. Thank you!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members