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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Texas
1 review
0 helpful votes
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Echo inline brake control
March 25, 2024

Easy ordering, fast delivery easy installation, only problem I had in the beginning was syncing the unit but finally got it working

Date of experience: March 14, 2024
Pennsylvania
1 review
0 helpful votes
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Perfect Fit
March 25, 2024

The hitch reducer fits snug and works great. It arrived well packaged and on time.

Date of experience: March 14, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent product
March 25, 2024

Product fit was excellent and it arrived quickly. I was able to track delivery through the link provided. Completely satisfied.

Date of experience: March 14, 2024
Texas
1 review
0 helpful votes
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I ordered a kit for trailer wires I needed for the following weekend. It got shipped usps not ups or fedex. Definitely did not get here in time for my trip. Great product great company just pay for the better shipping if you have a deadline! I will use this company again as they have great products at fair prices. Just wish someone would have given me a heads up my parts were not going to arrive as stated during the order process

Date of experience: March 14, 2024
Pennsylvania
1 review
0 helpful votes
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15/16 socket and wrench
March 24, 2024

Exactly what I wanted. I bought a Bump Step from Weather Tech and I was waiting for a while until I found the socket and wrench for a great price. 1 minute after receiving it my bump Step was on my Ford Explorer Thankyou

Date of experience: March 14, 2024
Maine
1 review
0 helpful votes
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Looks good
March 24, 2024

Looks very nice. Have not put it on the vehicle yet. It is March and we got tons of snow has to wait until the snow belts to put it on.

Date of experience: March 14, 2024
Arizona
1 review
0 helpful votes
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Received complete
March 24, 2024

I'm excited to install them I haven't had a chance to install the items yet.

Date of experience: March 14, 2024
Ohio
1 review
0 helpful votes
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Greaat service
March 24, 2024

Quick and easy to find what I needed and easy to order. Perfect site to shop for those items to improve the performance and handling of my trucks.

Date of experience: March 14, 2024
Georgia
1 review
0 helpful votes
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I received the side step bars as expected. The installation instructions were helpful especially the pictures in the instructions. The bars fit as advertised.

Date of experience: March 14, 2024
New York
2 reviews
0 helpful votes
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Buying experience and shipping time was excellent. The product was not as good as I expected. No directions and quality wasn't good

Date of experience: March 14, 2024
South Carolina
1 review
0 helpful votes
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Purrs like a kitten.
March 24, 2024

We installed the part but it didn't work so we checked the power to the units and had plenty of power going to all parts. I kept moving the parts and then I grabbed the ground wire and looked to see where it was connected and when I saw where it was ground to the frame there was sparks everywhere. I removed the screw and drilled the hole a bit larger and replaced the screw, connected the wire checked the door and everything worked wonderfully. It was the ground wire connection all the while

Date of experience: March 14, 2024
Missouri
1 review
0 helpful votes
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Parts were exactly what I ordered and delivered on time. You guys are the best!

Date of experience: March 14, 2024
Washington
1 review
0 helpful votes
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Fast and efficient.
March 24, 2024

Knowledge staff and fast service.A pleasure to do business with. Will order items in the future.

Date of experience: March 14, 2024
North Carolina
1 review
0 helpful votes
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Nice experience
March 24, 2024

Received items quickly, good price. Haven't installed yet, will see how long the fenders hold up.

Date of experience: March 14, 2024
Michigan
1 review
0 helpful votes
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Very easy to find the right hitch I needed and like d reading the reviews about installation.

Date of experience: March 14, 2024
Ohio
2 reviews
0 helpful votes
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Trailer fenders
March 24, 2024

Great deal great service came in quick. I'll have to remove the oily substance on them before painting but I'll survive 😉

Date of experience: March 14, 2024
Massachusetts
1 review
0 helpful votes
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Happily Satisfied
March 24, 2024

Website was very easy to navigate. No experience working on trailers but was easily able to find what I needed. Shipping was extremely fast. Will use this company for future needs.

Date of experience: March 14, 2024
Canada
1 review
0 helpful votes
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Dexstar vintage steel wheel
March 24, 2024

Probably one of the last to still have those camtraveling trailer wheels, ordered a 15''x5'' rim 4 on 9.44'', super fast shipping, as described and no extra custom's/duties fees at delivery for Qc, Canada!
Thanks Etrailer.

Date of experience: March 14, 2024
Nebraska
1 review
0 helpful votes
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Overall Good
March 24, 2024
Updated review

Fast and easy. They just need to learn to pack the item better. The box showed up with a total of 8 holes in it and the hitch hanging part way out...

Date of experience: March 14, 2024

Great, fast and easy
March 6, 2024
Previous review

Great, fast and easy

Date of experience: March 6, 2024
Illinois
1 review
0 helpful votes
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I have ordered several items over the years from etrailer and keep coming back. Good stuff at a good price and delivered quickly. Thanks for another smooth deal.

Date of experience: March 14, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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