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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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So far so good. The chains seemed to fit fairly well when we test fit it. We'll be using them this week on our trip.
Super fast shipping cheap and easy to use web page
It was great once again. I highly recommend eTrailer
Very simple to use system and the check to make sure item fits your vehicle is great.
Had questions about hitch pins, and talked to Wil. He was very helpful and told me what I needed. I ordered them that day with him. Very happy.
Class 3 hitch for a 2021 Kona EV
Easy install with only a couple of minor tires needed on the bumper trim
Fits perfectly.
Etrailer always provides a high quality service. Shipping is quick and accurate. Recommend highly
Arrived as expected. Of course the corrugated packaging was a little ripped but the trailer hitch was fine and fit on my RAV 4
Perfect fit and great videos online. Very happy with product and installation.
Always a great experience with Etrailer boughten several things over the years and never seem to disappoint customer service is always there and always willing to go above and beyond to ship your order out! I received mine in 3 days so that was an amazing experience! Great people as always will continue to order from them for many years to come.
They were right on the ball with pulling my order and getting it shipped. My part arrived fast and in perfect condition. Well packaged and fast shipping. Very impressed. Thank you.
Had to file the holes on the car to fit the bolts in. But other than that it was easy to install and fit great. Very satisfied.
I received the hitch several days before the anticipated delivery date.
My order arrived 2 days after I placed it and was correct.
Needed an auxiliary light system and ETrailer had exactly what I needed, with helpful user reviews, to confirm my choice
Great technical help with speedy deliver
Was able to tow new trailer on time
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members