On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
La seul chose moi qui est du québec,qui negatif. Ce sont les frais obligatoire de UPS sont des plus cher $$ pour le dédouanage vers le québec.
Site had variety, had the right product, super easy check-out and fast delivery. Product video's were a plus!
All I had to do was explain the issue and briefly describe my part and my problem was solved
Key doesn't work tool box on my truck. I don't know what else to do.
Good selection, good prices. Arrived in good shape, only one mounting bracket tried to escape the box. Looking forward to the exciting process of mounting, then using!
The MB Sprinter doesn't make it very easy to install the wiring harness for the brake controller (removing the seat and pulling up the floorboards/battery compartment for routing). Still, the brake controller product itself is great and works like a charm.
Real good web sight was able to find the right hitch for car didn't send bolts but I called and was able to get real quick had to weak a little to fit but looks good on car
Tuve un problema que me mandaron 2 derechas, me comuniqué e inmediatamente me resolvieron mi problema después de varias fotos, me enviaron la izquierda y todo quedó muy bien
I had some questions regarding the correct parts I would need to repair my trailer. I sent in a request and Jon replied with all the information I need to order the correct parts. I then ordered the parts and with in a few days I received the order. Great experience and will be ordering again in the near future from etrailer. THANKS
This was a great place to shop for truck accessories. It's a one stop shop for all, easy to navigate great prices and fast shipping.
The etrailer website is easy to navigate, they had everything I was looking for. Thank you!
As always your site is so easy to use and everything is always explained so well.
Quality wheels and tires at a price that stood out. Transaction was easy and the shipping was fast. Zero complaints!
Searched the web and priced at local retailers. Etrailer has the best price out there! Got my hitch in just a few days. Had very good communication with order and shipping details. My installer was pleased with the fit and quality of my hitch. Very highly recommend this company!
Answer to questions was selling point, very difficult to connect semi to Rv
Got exactly what I needed very fast. Price was good and Service was Great!
Easy navigation and great price. Instructions to determine duplicate wheel were easy to follow.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members