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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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It fits perfectly. Easy to install. E-trailer video was easy to follow and understand. It was also specific to my vehicle.
I bought the 2 1/2 in Bulletproof Hitch and what an awesome product. It is so well made that I don't think anything could go wrong with it. Last hitch I will buy in my lifetime.
I am happy with the product and now I am able to haul anything I need.
Easy to order. Priced right. Replacement parts well made.
Order process from the website was quick and so was the delivery.
Ordered an xTerra trailer hitch receiver, a hitch and ball and electrical kit. Everything shipped quick and was delivered on time. Packaging wasn't done properly enough, the 2 brackets pierced the box and were sticking out of it and got all scratched up. Also the hitch and ball part was inside the box unwrapped and musy have been rattling and bouncing around in there, scratching the paint all over the receiver. Installation and functionality was fine, but very annoying getting brand new parts all scratched up because of poor packaging.
Received my ordered hitch on the date expected. Box was beat up due to shipping and minor scratches on the mounting brackets that were exposed. Slight alignment issue with the mounting holes but was able to spread apart as suggested and install was easy. I was able to install on my own.
Very solid reseller. Have ordered before and will again
Great experience website was easy to use fast delivery
This hitch is a lot better than the 1 I put on my crv Honda a few years ago. This hitch is going on my cross trek and its so well made I have no worries that it's going to do what I will be using it for. I'm so pleased with e-trailer.
Excellent service and in timely manner. Haven't put tires.on trailer yet but looks good so far.
Was able to order the right truck side wiring harness for my highlander. Very happy they distinguished between a vehicle that already had factory wiring and one without.
Ordered a wiring harness for my car and it was scheduled to be delivered on Wednesday. It came early, on Saturday!
Easy online ordering and quick delivery. I always order any of my trailer needs from etrailer. Never any issues
Easy website and great product information. Competitive pricing and good customer service
Very user friendly website and very fast service. Will use again in the future
Ordered a tandem axle hanger kit. Came in as expected, on time and well packaged. Brackets are heavy duty (as they should be), kit included all necessary parts- cotter pins, lock nuts, etc. The website is a little overwhelming but, overall, I would recommend etrailer. I will use them again in the future.
I wish there had been a custom trailer wiring harness available for my 2021 Chevy Volt EV, but other than that I was happy with my purchase. The new hitch fit perfectly and was easy to install.
I searched and found what I wanted, called and talk to a sales person who was very helpful and I was very satisfied at this point, now I am just waiting for delivery.PILE OF $#*! YOU ARE THE SAME AS EVERY OTHER COMPANY THAT JUST IS THINKING ABOUT MAKING MONEY, THE 2 INCH TUBE THAT GOES IN THE RECEVER. Cheap crap
I searched and found what I wanted, called and talk to a sales person who was very helpful and I was very satisfied at this point, now I am just waiting for delivery 😁
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

