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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Texas
2 reviews
0 helpful votes
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Great hitch.
March 27, 2024

It fits perfectly. Easy to install. E-trailer video was easy to follow and understand. It was also specific to my vehicle.

Date of experience: March 17, 2024
Ohio
4 reviews
0 helpful votes
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Very well made hitch!
March 27, 2024

I bought the 2 1/2 in Bulletproof Hitch and what an awesome product. It is so well made that I don't think anything could go wrong with it. Last hitch I will buy in my lifetime.

Date of experience: March 17, 2024
Georgia
1 review
0 helpful votes
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I am happy with the product and now I am able to haul anything I need.

Date of experience: March 17, 2024
Nebraska
1 review
0 helpful votes
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Great Product
March 27, 2024

This product arrived fast and is well constructed!

Date of experience: March 17, 2024
Michigan
1 review
0 helpful votes
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Great parts every time I order.
March 27, 2024

Easy to order. Priced right. Replacement parts well made.

Date of experience: March 17, 2024
Ohio
1 review
0 helpful votes
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Trailer hitch received quickly
March 27, 2024

Order process from the website was quick and so was the delivery.

Date of experience: March 17, 2024
New Jersey
1 review
0 helpful votes
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Ordered an xTerra trailer hitch receiver, a hitch and ball and electrical kit. Everything shipped quick and was delivered on time. Packaging wasn't done properly enough, the 2 brackets pierced the box and were sticking out of it and got all scratched up. Also the hitch and ball part was inside the box unwrapped and musy have been rattling and bouncing around in there, scratching the paint all over the receiver. Installation and functionality was fine, but very annoying getting brand new parts all scratched up because of poor packaging.

Date of experience: March 17, 2024
New York
1 review
0 helpful votes
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Trailer Hitch Install
March 27, 2024
Updated review

Received my ordered hitch on the date expected. Box was beat up due to shipping and minor scratches on the mounting brackets that were exposed. Slight alignment issue with the mounting holes but was able to spread apart as suggested and install was easy. I was able to install on my own.

Date of experience: March 17, 2024

Easy ordering
March 9, 2024
Previous review

Easy ordering

Date of experience: March 9, 2024
Florida
1 review
0 helpful votes
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Quick and easy
March 27, 2024

Very solid reseller. Have ordered before and will again

Date of experience: March 17, 2024
Texas
1 review
0 helpful votes
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Great experience website was easy to use fast delivery

Date of experience: March 17, 2024
Massachusetts
1 review
0 helpful votes
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This hitch is a lot better than the 1 I put on my crv Honda a few years ago. This hitch is going on my cross trek and its so well made I have no worries that it's going to do what I will be using it for. I'm so pleased with e-trailer.

Date of experience: March 17, 2024
Georgia
1 review
0 helpful votes
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4 trailer tires
March 27, 2024

Excellent service and in timely manner. Haven't put tires.on trailer yet but looks good so far.

Date of experience: March 17, 2024
Connecticut
1 review
0 helpful votes
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Ease of operation
March 27, 2024

Was able to order the right truck side wiring harness for my highlander. Very happy they distinguished between a vehicle that already had factory wiring and one without.

Date of experience: March 17, 2024
Colorado
1 review
0 helpful votes
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Fast shipping!
March 27, 2024

Ordered a wiring harness for my car and it was scheduled to be delivered on Wednesday. It came early, on Saturday!

Date of experience: March 17, 2024
Illinois
1 review
0 helpful votes
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Exact fit! Made in USA!
March 27, 2024

Easy online ordering and quick delivery. I always order any of my trailer needs from etrailer. Never any issues

Date of experience: March 17, 2024
Pennsylvania
1 review
0 helpful votes
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Trailer Tires
March 27, 2024

Easy website and great product information. Competitive pricing and good customer service

Date of experience: March 17, 2024
California
1 review
0 helpful votes
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Fits perfect and well made
March 27, 2024

Very user friendly website and very fast service. Will use again in the future

Date of experience: March 17, 2024
Georgia
1 review
0 helpful votes
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Satisfied
March 27, 2024

Ordered a tandem axle hanger kit. Came in as expected, on time and well packaged. Brackets are heavy duty (as they should be), kit included all necessary parts- cotter pins, lock nuts, etc. The website is a little overwhelming but, overall, I would recommend etrailer. I will use them again in the future.

Date of experience: March 17, 2024
Minnesota
1 review
0 helpful votes
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Satisfied
March 27, 2024

I wish there had been a custom trailer wiring harness available for my 2021 Chevy Volt EV, but other than that I was happy with my purchase. The new hitch fit perfectly and was easy to install.

Date of experience: March 16, 2024
Idaho
1 review
0 helpful votes
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Despointed.it was crap. Have to throw it away
March 27, 2024
Updated review

I searched and found what I wanted, called and talk to a sales person who was very helpful and I was very satisfied at this point, now I am just waiting for delivery.PILE OF $#*! YOU ARE THE SAME AS EVERY OTHER COMPANY THAT JUST IS THINKING ABOUT MAKING MONEY, THE 2 INCH TUBE THAT GOES IN THE RECEVER. Cheap crap

Date of experience: March 16, 2024

I searched and found what I wanted, called and talk...
March 7, 2024
Previous review

I searched and found what I wanted, called and talk to a sales person who was very helpful and I was very satisfied at this point, now I am just waiting for delivery 😁

Date of experience: March 7, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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