Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of etrailer

etrailer

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate etrailer?
grey stargrey stargrey stargrey stargrey star

etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
This company does not typically respond to reviews

Instant Feedback

54,202 reviews

We monitor reviews for authenticity

Texas
3 reviews
0 helpful votes
Follow Keith M.
Unfollow Keith M.
Share Review
Report Review

Super easy to navigate..
March 26, 2024

Super easy to navigate.tons of info! ETrailer has things that you didn't even know you needed!

Date of experience: March 15, 2024
Virginia
1 review
0 helpful votes
Follow Amy A.
Unfollow Amy A.
Share Review
Report Review

I especially appreciated the product videos to help choose what I needed

Date of experience: March 15, 2024
New York
1 review
0 helpful votes
Follow Daniel A.
Unfollow Daniel A.
Share Review
Report Review

100% legit experience
March 26, 2024

Everything was easy to find, loved that I was able to watch a video on how to install the hitch I was buying. Also liked the price and reviews. I also received it in a timely manner.

Date of experience: March 15, 2024
Michigan
1 review
0 helpful votes
Follow Aneffrey P.
Unfollow Aneffrey P.
Share Review
Report Review

Very fast shipping
March 26, 2024

Tip for future buyers - do not pay for faster shipping because you are going to get it very fast for free

Date of experience: March 15, 2024
Texas
1 review
0 helpful votes
Follow Julia R.
Unfollow Julia R.
Share Review
Report Review

Great Products
March 26, 2024

This was a great shopping experience. The hitch fit perfectly, the wiring harness was exactly as needed.
The instructions were clear and the installation videos were most helpful. This is how online shopping and support should be done! Great job eTrailer! You set the example for others.

Date of experience: March 15, 2024
Florida
1 review
0 helpful votes
Follow William J.
Unfollow William J.
Share Review
Report Review

Be sure to buy the right size for your tires. It can be difficult to find the right ones.

Date of experience: March 15, 2024
New Jersey
1 review
0 helpful votes
Follow X W.
Unfollow X W.
Share Review
Report Review

Camper A/C
March 25, 2024

Delivery showed up 2 days later than told and bottom tray was dented.

Date of experience: March 15, 2024
Illinois
1 review
0 helpful votes
Follow Ramon U.
Unfollow Ramon U.
Share Review
Report Review

Naked Roof Bars 2017 Toyota Camry
March 25, 2024

I purchased the Rhino-Rack Vortex Aero Crossbars - Aluminum - Black - 46" (kit) very late at night,
By 4pm the very next day I received all the hardware. The crossbars arrived later in the week.
I love the fact that when you place an order on etrailer, you can follow every bit of the process, who received the order, who pulled the order and who shipped the order. Thanks Everyone at etrailer!

P.S. The Roof bars fit like a glove.

Date of experience: March 15, 2024
South Carolina
1 review
0 helpful votes
Follow Ward V.
Unfollow Ward V.
Share Review
Report Review

Solid pricing and quick shipping
March 25, 2024

It started my search for some airbags for my tundra, not only did they have the correct layout so I can choose which option was correct for my truck, they also had the best price anywhere on the internet. Even second-hand units on eBay that have been open for more expensive. The clear communication and shipping practices also made it a great process and I had the parts within 3 days

Date of experience: March 15, 2024
New Hampshire
1 review
0 helpful votes
Follow Robert F.
Unfollow Robert F.
Share Review
Report Review

B & W trailer hitch
March 25, 2024

Fast delivery and easy installation at a great price

Date of experience: March 15, 2024
Colorado
1 review
0 helpful votes
Follow Bob O.
Unfollow Bob O.
Share Review
Report Review

Furrion Vision S System
March 25, 2024

I got this because my 2023 Crossroads Sunset Trail trailer was pre-wired for it. Indeed, it only took 5 minutes to install but then I couldn't get a signal from camera to monitor. I called tech support at Furrion and I found out what the plug in pig tail on the monitor power cord was for and I plugged the camera in and I was able to see that the system was in fact paired and camera was working. Then, I removed the trailer marker light the system was supposed to be wired into and the rubber backing gasket that the plug ran through. When I removed the backing gasket I discovered to my surprise that the plug wire was not connected to any trailer light wiring. That's on Crossroads and had they done their job, it truly is a 5 minute install. Having viewed e-trailer's installation video video for non pre-wired trailers was helpful and after about 30 minutes I had fished out the trailer's wiring and connected the plug to the trailer lights. The system works very well and it will get the acid test when we take our next trip in May so I can see how helpful it will be to see the traffic behind on the road. My experience with e-trailer was, as always, excellent. Fast shipping and great value.

Date of experience: March 15, 2024
Michigan
1 review
0 helpful votes
Follow Tim I.
Unfollow Tim I.
Share Review
Report Review

Fast!
March 25, 2024

Haven't had the chance to install the hitch yet, but the shopping process was easy, and delivery was very quick.

Date of experience: March 15, 2024
Florida
2 reviews
0 helpful votes
Follow Kenny V.
Unfollow Kenny V.
Share Review
Report Review

Awesome site
March 25, 2024

Easy, fast and user friendly. Product came before shipping date.

Date of experience: March 15, 2024
Virginia
1 review
0 helpful votes
Follow James V.
Unfollow James V.
Share Review
Report Review

This is the second brake controller I have ordered from etrailer. Just because you key in the details for what type of vehicle you have DOES NOT MEAN that you are going to get the wiring harness for that vehicle. Both times I made the mistake of having to order the wiring harness separately. DO NOT GO OFF WHAT IS IN THE PICTURE! It would have been very helpful if the website at checkout asked if you need a wiring harness to connect the controller to the vehicle or if you already have one. This has led the frustrating situation of going to hook it up & not having all the parts necessary for it to work. Don't make the same mistakes I did, you cannot rely on etrailer asking if you need all the parts required to hook the device up. Part of the reason they do this is for marketing purposes, by not including the harness in the price it looks cheaper than anywhere that does.

Date of experience: March 15, 2024
Colorado
1 review
0 helpful votes
Follow Lee J.
Unfollow Lee J.
Share Review
Report Review

Stock
March 25, 2024

You guys always have what i need and at a fair price

Date of experience: March 15, 2024
Kentucky
2 reviews
0 helpful votes
Follow Kevin Z.
Unfollow Kevin Z.
Share Review
Report Review

FAST SERVICE
March 25, 2024

I was worried my first time ordering from here, fast shipping and a great price and product.

Date of experience: March 15, 2024
Texas
1 review
0 helpful votes
Follow Kathleen L.
Unfollow Kathleen L.
Share Review
Report Review

Efficient Service
March 25, 2024

Two orders in short order, filled and delivered ahead of schedule. Great communication thru the whole process. Thank you to the whole team there at trailer!

Date of experience: March 15, 2024
Ohio
1 review
0 helpful votes
Follow Adam M.
Unfollow Adam M.
Share Review
Report Review

Good companyb
March 25, 2024

Always have what I need and shipping is quick. Good company to deal with.

Date of experience: March 15, 2024
New York
1 review
0 helpful votes
Follow Peter Z.
Unfollow Peter Z.
Share Review
Report Review

Trailer Hitch
March 25, 2024

Shopping on etrailer was easy, quick and convienent. Received the item earlier then expected. Haven't installed yet, waiting for better weather.

Date of experience: March 15, 2024
Canada
1 review
0 helpful votes
Follow Harry K.
Unfollow Harry K.
Share Review
Report Review

So far so good. Can't wait to receive my new 2 piece die-cast grate / stove top grill. :)

Date of experience: March 15, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
See all photos