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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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This is the second time I've used etrailer for parts that I needed. Thank you for making it easy to pick out and get what I needed to complete flat towing for my Ram. The how to videos make it a breeze on installation. Thank you for the great prices on everything. I will definitely choose etrailer in the future for the next thing I need for my Ram or my motor coach.
Everything was as ordered. Box the hitch came in barely made it. Luckily all the parts were there.
Very efficient; easily searched stock and selected purchase. Etrailer identified the replacement tire tube as the one needed for my Yakima trailer, giving added assurance that was what I needed.
Seems like a great hitch. I just installed it this past weekend, so haven't used it yet, but it went on easily enough. The installation video was perfect. ***One important thing to note: Open your box and check for the recommended tools BEFORE you start. I thought I had everything I needed the day of, but realized extensions for the torque wrench. I got a 3 pack of different lengths and only ended up using the 10", which is CRITICAL to reach some of the bolts above the exhaust. It installed fairly easily and quickly, so long as you have all the tools ready.
A few other points:
- I borrowed a torque wrench from Autozone for free; you have to pay for it up front, about $100, but you get it all back when you return it.
- I installed it by myself, one person. I chose NOT to lift the 2022 Kia Sorento Plug-In Hybrid SX that we have, since I was alone and I was able to use my abdomen to help lift the hitch as I screwed in two horizontal bolts on the exhaust side first. If you do ask someone to help, it should really only take a few minutes to have them help hold it up while you start the bolts; the rest is easily done alone.
- If you have a impact driver, do yourself a favor and get a bendable extension for it along with a 1/2" socket adapter...then you can use that to tighten most of your bolts before you go in with the torque wrench.
It looked like a straight forward installation. However...I think I may have ordered rhe wrong harness because both have the same errors.
I wish the wire tubing came with the wiring harness package to run the wires through and to the battery etc...
New to this recreation and etrailer has really helped me restore an old motorcycle trailer. Great resource!
Helpful videos for research. Easy to order. Prices reasonable. Shipping quick.
Quick and easy! Delivery was super fast, and item was exactly what I wanted!
I found everything I needed all on this site to build my trailer. They processed the order super fast and delivered very quickly as well. Very impressed
Etrailer had parts for my bike carrier that the manufacturer did not have. And, the shipment was received 2 days earlier than promised. Excellent service.
Item as described! Fast shipping! Great price!
Easy ordering on the website. It was in stock!
Etrailer had what I was looking for. The order process was easy and etrailer communicated well at every step of fulfillment. Parts arrived when they promised and the parts worked well with no issues. Thank you etrailer.
Delivery was quick, had installed on trailer the next day. Works great. Using it to pull cars/trucks on trailer.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

