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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Good Price, Easy Ordering, Free Shipping.
Additionally, ordering was easy and the delivery was quick.
I've ordered from etrailer in the past and I've ALWAYS had good luck with this company. Your videos are tremendously helpful and your products always fit. You have a great inventory and good quality. The wheels I ordered came quickly, were easy to install and appear to be of good quality. You've never let me down.
The team is very courteous, professional, and great to work with
Заказал у них 2 крепления для своего rooftop cargo box, так-как те что были у меня упали и повредились. Отличное обслуживание клиентов, все пришло во время и тот товар который мне нужен.
Great Job on doing what you do. I really appreciate etrailer. They're great.
The 3rd email is the one that really irked me. It was a deceptive e mail asking if my order was received.
When I responded yes I was brought to this page. The reason I held off on my original 5 star review was My trailer is in the woods its 31 degrees and I'm not dealing with my boat at the moment.
Buying the water pump was easy but the delivery was terrible. The item was delivered in its original box, not repackaged with buffers to prevent damage so with the usual USPS delivery the box was crushed, top lid ripped off and stuck in the box. I've installed it and hoping it wasn't damaged and still works properly. So far so good.
The price was right and they came in a few days and was exactly what I wanted.
Part was correct and shipment came quickly. Didn't have to follow up on anything. Would buy from this company in the future.
Easy ordering, quick shipping, and exactly as described. Very easy to follow step by step instructions.
What I need...in stock...right price...arrived on schedule
Printed Circuit Board and Switch for the MaxxFan Roof Vent in my ROO was the Perfect Part fit. Easy DIY install with no modification, OEM style connection.
The same with the exact length and connections on the propane line for the water heater needed.
Repeat customer, satisfied with the quality and ease of product selection. Shipping was quick. I would definitely recommend to friends and family
I needed some very old discontinued parts, yet Etrailer has a wide supply of prehistoric parts, and i was surprised that they had the exact parts i needed.
Brad
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members