Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy to find the replacement water pressure regulator gauge without having to buy the entire brass valve assembly. No one else sells only the gauge.
So easy to order, and received correct parts quickly.
I really enjoyed that. And I We'll order from you again. Because you'll have what I want every time I need it.
Very straightforward ordering process.- would be nice to have some form of online validation that the order made sense given it's a full flat-tow setup - i.e. We haven't picked a mis-match or are forgetting something, but that' may be too much to ask for an online service.
Good except video instructions did not tell me to take off the recessed covers on the outside of the frame rails. Of course I took them off of the inside so I had to re-cover them.
Have always had no problem ordering from trailer. My order came quickly, was in good shape and had no problems with my order or delivery.
Ordered bearing to replace upper bearing in my 12,000 pound jack that failed. Ordering process was simple, part arrived before stated delivery date and part fit and worked like a charm.
Arrived on time. Easy to install. Works great. Thank you
Trying different style mirror extension. Was easy to find. Shipment came 2 days early. Not as easy to use as video shows. A little unsure it won't blow off going down the road. We'll see.
Quick and easy to find what I'm looking for. These extended mirrors are going to make backing easier
Very easy and fast.
Thank you.
The product received was in great shape and you just can't beat their speed.
I placed my order for parts on the internet. That same day I received an acknowledgement my order was received. It shipped free and was received in 3 days just as they said it would be. The order was correct...no substitutions. I have installed the parts and everything fit great. I will order from etrailer again.
Easy to use. Gave detailed information about the Thule EasyFold XT so that I could confirm that the Mopar receiver hitch for my Pacifica was compatible with this bike rack.
Order was perfect and arrived super fast. I'll be ordering from trailer again!
When I called to speak to a customer service rep, I never got a call back
I talked to a real person who cares. She helped me with a return and then helped me purchase the correct product.
My item was shipped quickly and in new condition, but I ordered the wrong one. I called and a human quickly answered who politely helped me with my return. She also helped me reorder the correct item.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

