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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Washington
1 review
0 helpful votes
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Great support
March 29, 2024

Great experience. Had exactly what I needed. Quick shipping.

Date of experience: March 19, 2024
Georgia
1 review
0 helpful votes
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Very easy to find the replacement water pressure regulator gauge without having to buy the entire brass valve assembly. No one else sells only the gauge.

Date of experience: March 19, 2024
Florida
1 review
0 helpful votes
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Easy
March 29, 2024

So easy to order, and received correct parts quickly.

Date of experience: March 19, 2024
Mississippi
1 review
0 helpful votes
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It was fast thank you
March 29, 2024

I really enjoyed that. And I We'll order from you again. Because you'll have what I want every time I need it.

Date of experience: March 19, 2024
New Jersey
1 review
0 helpful votes
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Very straightforward ordering process.- would be nice to have some form of online validation that the order made sense given it's a full flat-tow setup - i.e. We haven't picked a mis-match or are forgetting something, but that' may be too much to ask for an online service.

Date of experience: March 19, 2024
Iowa
1 review
0 helpful votes
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Good receiver
March 29, 2024

Good except video instructions did not tell me to take off the recessed covers on the outside of the frame rails. Of course I took them off of the inside so I had to re-cover them.

Date of experience: March 19, 2024
Pennsylvania
1 review
0 helpful votes
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Fast Easy Transaction
March 29, 2024

Have always had no problem ordering from trailer. My order came quickly, was in good shape and had no problems with my order or delivery.

Date of experience: March 19, 2024
Washington
1 review
0 helpful votes
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Fabulous
March 29, 2024

I needed to put big pink eyelashes on my Mazda 6 car I love this gun and some auto motive stickers perfecto!

Date of experience: March 19, 2024
Colorado
1 review
0 helpful votes
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Good
March 29, 2024

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Date of experience: March 19, 2024
Minnesota
2 reviews
0 helpful votes
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Great
March 29, 2024

Great, speedy service and delivery! We have used these a lot and have not yet had one fitment problem. Our go-to place for hitches for my customers.

Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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12,000 pound bull dog jack bearing
March 29, 2024

Ordered bearing to replace upper bearing in my 12,000 pound jack that failed. Ordering process was simple, part arrived before stated delivery date and part fit and worked like a charm.

Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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Solid product
March 29, 2024

Arrived on time. Easy to install. Works great. Thank you

Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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Good service
March 29, 2024

Trying different style mirror extension. Was easy to find. Shipment came 2 days early. Not as easy to use as video shows. A little unsure it won't blow off going down the road. We'll see.

Date of experience: March 19, 2024
Wyoming
2 reviews
0 helpful votes
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Fast shipping
March 29, 2024

Quick and easy to find what I'm looking for. These extended mirrors are going to make backing easier

Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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Very easy and fast.
Thank you.
The product received was in great shape and you just can't beat their speed.

Date of experience: March 19, 2024
Ohio
1 review
0 helpful votes
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I placed my order for parts on the internet. That same day I received an acknowledgement my order was received. It shipped free and was received in 3 days just as they said it would be. The order was correct...no substitutions. I have installed the parts and everything fit great. I will order from etrailer again.

Date of experience: March 19, 2024
North Carolina
1 review
0 helpful votes
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Easy to use
March 29, 2024

Easy to use. Gave detailed information about the Thule EasyFold XT so that I could confirm that the Mopar receiver hitch for my Pacifica was compatible with this bike rack.

Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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Exactly as expected
March 29, 2024

Order was perfect and arrived super fast. I'll be ordering from trailer again!

Date of experience: March 19, 2024
Colorado
1 review
0 helpful votes
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Item was okay
March 29, 2024

When I called to speak to a customer service rep, I never got a call back

Date of experience: March 19, 2024
Missouri
1 review
0 helpful votes
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Excellent customer service
March 29, 2024
Updated review

I talked to a real person who cares. She helped me with a return and then helped me purchase the correct product.

Date of experience: March 19, 2024

My item was shipped quickly and in new condition, but...
March 10, 2024
Previous review

My item was shipped quickly and in new condition, but I ordered the wrong one. I called and a human quickly answered who politely helped me with my return. She also helped me reorder the correct item.

Date of experience: March 10, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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