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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Fender was very well made and heavy gauge steel. Shipped and received under a week with a low shipping cost! Thanks, Joe
Installed myself. Didnt use a drill so installation took a little longer. The hitch didn't go on as perfectly as it did in the online video either. Had to maneuver and sort of wedge it on. Ended up being the most difficult part of the entire process but we got it done! Didn't have to trim the foam either. The plastic fasteners take a gentle touch. Wiggling the flathead when removing them is your best bet. I bought extra fasteners from harbor freight but they weren't exactly the same exact size. Luckily I only broke one. Also, a dremmel works wonders cutting out the plastic for the hitch. All in all I saved $175 installing it myself.
Very good graphics and information. The tutorials are great and the still photos really aid in product selection.
Website was informative and instructive. Received order on time. Have not installed yet. However, as noted in other posts, the packaging was very poor. Receiver was completely exposed and mounting fins were exposed out the other side. The hitch does not appear to be damaged at this time.
Great people to deal with always a pleasure, This is not the first time i have purchased from e trailer an i will again Big Thanks Tripe AAA plus
Perfect. I was able to easily locate what I need. The shipping was fast. Since we are a moving target, we have to time things for delivery where we will be next.
Received package and upon inspection found that I was short some hardware. I notified them and they took care of it immediately
I got my first set last summer and waited until this spring to get the next set. Always great service with etrailer.
Good video for installing. The Trailer hitch was very easy to install and the steal was so thick and the welded was very high quality!
It was very easy to order from your site. I will order from e-trailer again.
The trailer wiring harness I purchased was easy to install and performed as promised.
Received it quickly. Had to return only because our truck arrived without puck system.
Order was received in good condition and as promised! Will be using Etrailer in the future
Return customer here. Shipping is quick! Thank you!
Item received on time as promised in great condition.
Great product, great price, arrived before expected.
ETrailer sales and support is fantastic!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members