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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordering was quick and easy, and got the order earlier than expected. Was surprised to find that this retailer was the only ones who had what I needed, but glad the did.
The website is easy to navigate to find parts. The video description provide visual details of the product and explanation of the product works.
Always get exactly what I order and great quality! Extensive effort put into packaging to avoid damage. This is my go to place for RV parts.
Found what I was looking for an got quick an I got the right part
Exactly what I needed. Great response time. Came in quick
I ordered the plug and cord for charging my trailer batteries. Now I can charge using my solar system or my generator. Thanks!
The descriptions and pictures, along with picture submissions from customers helps me to make a more informed decision that I am happy with. Less returns, great prices, all reasons I shop with eTrailer.com
Nice selection of tires and rims. Speedy delivery.
Videos of products help A LOT! I watched thr video, found the product right for me. Easy online transaction and FAST Shipping!
Extremely satisfied. Well built and reasonably priced. Fast shipping. Everything fit just like it should.
Kim was helpful and informative on the phone.
I later placed my order online.
Thank you for posting installation videos...very helpful!
Instruction on the products and videos on YouTube made the installation easy, unfortunately, I was unable to install 1 of the 4 bolts. I worked with helicopters as a mechanic so I tried all my tricks, my only solution would be to make one of the holes bigger for just a little bit. Recommendations, have a griding tool available, paint and prime, to make extra modifications and avoid corrosion from the modification. After that, it should fit perfectly.
Very happy with service and glad to take the return back and refunding my money. Fast shipping. The hitch was easyer to install than i was expecting. I will be a return customer if i need any thing eles.Thank you
Installed same day it got here! Great instruction included. Thanks
Purchased a Hitch from E-Trailer. Was simple to purchase by putting in the truck info and immediately getting the choices that fit my truck. Best thing is the shipping, was told Monday delivery, but received it on Saturday 2 days early. Didn't have to wait for a Chinese warehouse delivery. Got it within a week
They had exactly what I needed and shipped very quickly without any issues.
Just input Model and year of my camper and received a perfect match. Quick and accurate!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members