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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Fast and easy, great web site well set up. Good job
Ordered puck lights, all were direct wired but I needed tap lights to fit 2017 Cougar ceiling =. Seems no available in size I needed. They have hundreds of other though.
Placed my order online and it was delivered in two business days. Very quick and flawless.
E trailer had good customer service through out whole experience. They called me to follow up on order.
Website makes it simple to select the correct harness for a vehicle's brake control. Plenty of video and personal product help if needed.
I needed new 14" tires for a utility trailer, to my surprise nobody local had any in stock availability so my online search started, the tires and wheels were in stock at trailer with fast shipping at competitive price, due to my past great experiences with trailer I ordered them and have been very pleased.
Great value. Web site is very easy to use and easy to understand what I am buying
Really good product, fit my truck which has extended running boards, thick metal, secures nicely. Printed instructions were ok, I got through it. The video was helpful on you tube.
Great site, I purchased 2 trailer hitches for old model truck, and they were a perfect fit. Easy install and really nice products. Then got roof top ski racks, good price and nice products. Delivery on time and parts no damage. Very Happy.
I did recieve the order but it doesnt appear to be the right part as the package is labeled for dodge vehicles and i ordered a gmc part, i havnt had time to verify if it fits or not yet but am doubtful it will install as the video on the sellers website described
Awesome! No hassle, had it ready and showed me every detail before leaving.
Found what I needed right away. Easy order and $500 less than factory install.
Order was great. Delivery was bad. Never use USPS. Was supposed to arrive on the 8th. Received on April 15th.
Shipment was as expected. Detailed tracking information was very helpful!
My order was shipped the same day it was placed. It was well packed and arrived without damage. Thank you!
Our Hitch for our Toyota arrived within 2 days and is a solidly built quality product. Haven't installed it yet.
Pleased over all. I installed the hitch on to a 2004 Honda Crv. Very easy install only used 2 size sockets and a ratchet. The hitch was slightly off by an inch from where the bolts lined up. Nothing I couldn't fix with a screw driver to push in to place. From what I read this is a common thing due to shipping. My understanding was that nothing is compromised because of this. You will get a rattle because of the exhaust hitting the bolts that are now in place.nothing that will damage or compromise any parts.
Overall pleased with my purchase. Just missing the bike rack and testing out how it handles under a load.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members