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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Clear part information which made for an easy purchasing experience
Was able to find a high quality stainless steel exterior grab handle for our 1998 Sunnybrook 5th wheel! Had to modify the mounting pieces to fit between the window and the door, but thankfully my husband is very handy and can fix and modify anything! Thank you, E Trailer!
Previously ordered these and delivery was on time and exactly as described..
Recently purchased a water pump for the class C camper. Etrailer makes it easy when you are a diy person. I've ordered lots of needed items/ parts for my trailers and camper over the years and I always go to etrailer first. Knowlegeable staff, fast shipping - you can't go wrong. Thanks etrailer!
As always, Etrailer is the best there is. Quality people and merchandise.
Best customer service around. Fast delivery and awesome videos on installs. Will definitely do business with them again.
I ordered an eco hitch and bike rack. Both came within a week of ordering. I have not attached either, but they both look easy and reliable.
It was an easy order to place and receive. They had the product I needed.
The bars shipped the same day, had them in two days. Easy to install with everything I needed.
Easy access to order and simple to install. Shipping was on time. Great company to order from.
I wanted a well built hitch for our 2019 highlander and this bolted right up. Glad I went with this one.
The original order was missing all the hardware for assembly. Got a box with only the rails
Fast shipping, perfect fit, no problems, took about 10 minutes to install.
I had several questions on the trailer and required support items. Shela was most helpful and provided great guidance
Good easy shopping, product was as advertised, thank you
They had the exact piece I was looking for and shipped it right after is ordered it.
Ordered STS interior TPMS monitors. Quick delivery, packed to prevent damage. Travel trailer at tire shop as I write! Etrailer exceeds!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members