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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Everything went well. Items as described and arrived when stated.
The parts were delivered successfully. The instruction videos for the parts were really helpful and easy to follow. The install was a success!
Easy to order program, love that to make my life easier.
Thanks
J.Bailey
Ordered a Thule Magnetic ladder and I love it! It arrived a day early so thank you eTrailer for a great experience!
Fast shipping, easy video install instructions and solid product. I have bought many hitches from etrailer and suspect I will continue to do so in the future.
My order arrived when they said it would and the product is great. Would use again!
Quick, easy. Reading reviews of this unique product allowed me to purchase with confidence.
Everything was great except for one MAJOR thing. From what I could figure, the measurements to trim the bumper in the instructions was off both directions. Perhaps I misunderstood something. Thankfully I marked it according to the instructions and checked it against the vehicle before cutting. I ended up just holding the piece in place and marking it accordingly. I trimmed it with a fine tooth jig saw. Turned out great.
Other than that it was great.
I chose to purchase from Etrailer because of their step by step installation instructions for all the different products.
The website was easy to navigate and the video provided was also helpful. The information on installation allowed me to make the purchase and know what was expected.
ETrailer always carries the best rated products and at good prices. The shipping is always fast. Great company!
Got what I ordered and easy to install. It seems to work well
Ordering was a breeze, parts look up was spot on. Parts arrived when promised and were correct with no issues. Will definitely order from ETrailer when the need arises.
My hitch arrived super quick. It was at my door before I was ready to install it. Well done!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members