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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordered a new circuit board for our MaxxFan. Etrailer had one of the best prices of all the online retailers I checked and promptly shipped the part to me.
Shipping was a little delay (totally unforeseen) but CS team was attentive and refunded me shipping costs (paid for 2 day shipping). Was ready to take my call how late it was; even over the weekend
I was happy to receive my wire harness bracket but I was very disappointed it didn't come with screws. Now I have to figure out what size screws I need and go find them. HASSLE!
Easy to navigate and Easy to check out. Good selection and fair prices.
As far as I can tell, they have worked out all the issues. I'm only sorry I didn't get the wiring kit at the same time as it appears to be similarly well thought out.
Harness seems strongly and securely made. If I would change anything I would add additional wire to be able to have more wiring options with butt connectors and heat shrink wrapping.
They had the product in stock that I needed. Shipped it very fast. Prices were on point. Wheels look great.
I bought a Hollywood ebike rack in 2017. It has crossed the country many times and has held up well. I bought a second Hollywood rack because we are no longer hauling the bikes across the country. New bikes and a new rack where we summer. I didn't hesitate to buy another Hollywood rack. Sturdy and reliable.
Timely delivery, no problems installing, works as advertised.
Bought an SES for a 2022 Chevy 1500 Silverado. Have not installed it yet. ETrailer shipped it out post haste. Great shipping service.
Quick shipping, product exactly as described - thank you.
All my brackets and hardware were hitting against one another during shipment leaving me every single bracket scratched up with chipped paint, for $600 that should not be an issue. Buy bubble wrap or something!
Shipping was fast and the hitch fit well. Installation was easy.
Glad to find the part we need! It works in an older smaller trailer door frame just fine. Just had to file it down a bit.
It was good. It didn't take much effort to determine the correct hitch. Ordering went smoothly and shipping was simple and fast.
The right parts, price, & very timely delivery.
Thanks Etrailer for being a valuable resource & creating an efficient distribution network for your customers!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members