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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Website is user friendly and checkout process is simple to use!
Helpful chat with Christine made purchase easier. Thanks,
Easy Peasy! The faucet looks like a remarkably close match, but the hoses are a little different. I think I can overcome it with some reducing fittings. Other than that, it is great!
Good site great inventory. Price was fair. I'm happy with what I received.
Website is easy to navigate. Delivery was fast, order was correct and price was reasonable.
Etrailer had just what I was looking for. Placed my order and received tracking. Seems my ball mount escaped bondage during its journey to me and ran off with a receiver. Etrailer expedited another once the escape was confirmed and I got it 2 days later. Thank you etrailer
These slides came fully assembled so I set them in, marked some holes, pulled the drawer out and screwed them down. It was that easy. The hardest part was making sure I didn't screw into anything important.
This is my 3rd purchase from etrailer and no issues so far. Using it to carry a bike rack and it is very firm while looking very sleek
The experience was ok. Shopping online is not that exciting. You don't know for sure what you are getting until the product shows up. Having said that, the hitch is great.
Sending email to confirm order was made, item was shipped and delivered. I like such following up. In addition, Instruction video is nice.
As always E-trailer sent the right stuff. Easy install as promised. I did not give 5 stars because the shipping estimate before I checked out said Wednesday and it did not arrive till Thursday. Before it arrived it was giving an estimate of Friday. Not really a big deal but Friday was too late, with my poor planning earlier the better on shipping. I was able to get it done based on the Thursday arrival but knowing that the delivery window could have been two days later than what was claimed I would have done the transaction a little different. The shipping was free though... I guess I should have anticipated that. I will still continue to use E-trailer without any hesitation.
2024 Subaru Crosstrek - Draw-Tite hitch - Product is well made and was received in good condition. I was a bit worried about delivery based on others reviews. I installed it by myself with no help. I did remove the muffler (4 minutes) and suspend the hitch with a piece of rope on the passenger side to make it easier to install on my own. Looks good and install went smooth about 1 hour 10 minutes taking my time.
Product was there in 3 days. Everything was in excellent condition. I put the tires and rims on a torsion axle I replaced. They look great and have had many compliments on them. I would definitely recommend etrailer.
First time ordering- easy to navigate site. Prices are great.
Also, the comments on this website are very helpful!
Purchased trailer guides and guide light kit. Easy to install and they look great.
I ordered the wrong hitch and customer service took care of my mistake and guided me to the correct choice. I received the correct hitch in just a few days. Thank you etrailer!
Easy and quick, fast shipping, easy shopping online. Email when shipped. Don't have to worry about getting a knockoff product.
Delivered as promised. A great selection of trailer products and accessories
Found just what I needed. Real easy! Needed a Thule part and they had it. Shipped right out.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members