On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Awesome experience every time I order something everything fits and works exactly as they say every time
Easy to order, quick shipping! Very easy to order, helpful videos for installation!
Got what I ordered, made in the US. Received it 1 day after promised.
Easy to find the one you need. Respectable prices and arrived fast!
The purchase and delivery was perfect. I got two taillights, (turn, brake, and tail). One worked and the other only had brake and turn but the tail didn't work. I verified the wiring by switching sides with them. I sent etrailer an email but they do not respond.
Very happy. But it looks not like the left side fender maybe i got the finder wrong when ordening it.not sure.but have to use it anyway so its better than nothing on my trailor.
Everything I ordered came quickly, and was exactly as described, thank you
When I received the shipment the package was broken, but the product inside the box was OK, very good customer service.
It kept copying my shipping and billing information. Irritating. Even though I checked the box, 'shipping and billing addresses are different.'
I have bought several receiver hitch units and, bike racks and bike rack accessories over the years. I have always had problem free deliveries and installations. The install videos are usually very helpful. I watched the install for the NV200 hitch and did not have to refer back to it on install.
Entire experience went as expected. Identified the tires I needed and ordered them. They arrived Four days later.
Etrailer is my go to site, very knowledgeable staff with videos and answered questions.
Finding the correct parts in the brand that I wanted was quick and easy. The follow up along every step was great and my order showed up on time and in perfect condition.
Highly recommend eTrailer
Product as described. Easy installation and a good fit for our 2022 Subaru Forrester.
The part did the trick. Why do I need fifty characters when five will do.
It was great! Hitch arrived in very timely manner.
Easy finding part
Easy ordering
Quick shipping
Correct part received
Perfect fit
Great quality part.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members