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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Went well today. Checked product and it is as advertised. Thank you.
Easy to buy a hitch thru internet, hope that it will be easy to install it
Clear and detailed info regarding product and shipping. Product was in stock. Site design made for a quick and efficient transaction.
If you need something for you camper/RV, this is the place to go. Very helpful, always
ETrailer always exceeds expectations. Great selection and super easy ordering
Your site is fairly easy to use and your service was quick. Thanks
Easy transaction. Everyone I order anything from E-Trailer it's great. From the fast shipping and awesome communication they show what true customer service is.
Easy Process, E-Trailer is always a reliable source. Good website.
They knew the receiver would fit my new vehicle when Draw Tite didn't.
You guys are the best, i got the right part, already switched it out. I am GLAD i ordered a new seal, my old one was brittle and disintegrating. ;)
I've used etrailer for years, always good customer service and quality parts.
Quick and easy ordering with PayPal. Order was received fast, enjoyed the experience.
Very easy, very informative, very quick. Box was damaged during shipment, parts were all still in box. The product looks good.
Easy, except for all these hoops! Just kidding 😂 Pretty straight forward, should have some mechanical knowledge about wiring systems in automobiles.
Was easy to find the things I needed very easy to find the things that I needed
Good price, easy to order. Good service Good quality product.
Thanks
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members