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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very fast delivery. It came three days before original delivery date.
Took us 3.5 hrs to install everything, watching the videos and taking our time.
Good selection. Arrived on time. Will buy again from them.
Fast delivery very happy with b&w receiver hitch, fit just it should
Straight forward and simple. Would recommend this site to anyone
Lots of good information. Most everything easy to find.
Received hitch on time looks good no scratches. There holes in the box with hitch sticking through but no damage. Its a good thing because i am very picky. Have not installed yet waiting for help from my sons. Will let you know '
E-trailer hitch for 2004 Toyota Sienna AWD.Great sturdy product; customer service was very helpful
In installation questions, and even sent me replacement bolts (due to corrosion on my vehicle).
Was Looking for good pricing for our fleet of trailers. I was doing business with Textrail but they were bought up by Dexter and closed down. That's when I turn to E-Trailer. The website is easy to use and the pricing is good
Very quick and easy. My Husband was very happy.😃 nice quality
Was very easy to navigate. Received B&W Continuum as within the three days especially out here in the back country.
It was Fast and easy to find exactly what I needed. Parts where shipped very fast.
Thank you...looking forward to installing the 'Snap Pads'.hope they go on as easy as it looks in vid & easy!
I like the videos. Trevor helped me out a lot. He help ed me get the right jack for my trailers. Thank you Trevor.
At last, a place to get difficult top find trailer parts! The site is easy to navigate and order and delivery was a breeze!
I got the product I was looking for at a reasonable price. The checkout was easy.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members