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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Installed the hitch in about 45 minutes. 2023 Chevrolet Bolt EV. After removing center panel of underside of rear bumper, I thought I was good for hitch clearance, but last two buttons on bumper couldn't align. Decided to go with it anyway.
Did not install yet. Haven't opened the box yet. I'm questioning if the front guild will work for us.
Great parts that work perfectly for Thule slot rack. Why couldn't Thule make these easier to get!? Doesn't matter… eTrailer has exactly what's needed.
It was extremely easy to find the right wiring harness for my Passat. Zero stress and the price was reasonable as well.
Fast purchasing process with several follow up emails regarding order status and quality of experience.
Great response time. Order was filled quickly with no issues. All good!
Ordered and delivered on time, packaging was great and product was quality
The order arrived exactly when they said it would and the packaging was good, product was good, except for one thing, it wasn't what I ordered. I ordered a replacement tarp for my Extang Trifecta 2.0 tonneau cover, but the tarp I received was not for an Extang Trifecta 2.0 tonneau cover.
The delivery was prompt. The only problem I had was the box was ripped but not a problem. Youtube install video was spot on for the vehicle.
Easy to use great install videos and directions. No issues
Ordered these to replace the ones I have on my 5th wheel RV. Plan to use these along with new tires to replace my 2018 WestLake tires. Will use the old rims and tires for winter storage.
Quick easy and told me everything I need to know promptly got my parts to me and it was exactly what I needed
A little pricey, but I don't mind if it's quality.
Etrailer has always been a good and reliable source for parts
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members