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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Colorado
2 reviews
0 helpful votes
Follow Gregory I.
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This is the fourth receiver hitch I have purchased from E Trailer, and three survived shipping. However number four did not survive UPS. The Good Folks at E Trailer are taking great care of me and shipping a replacement. All of my interactions with the guys and gals at E Trailer have been fantastic. This is one of the few companies that a human being will answer the phone, it does not get any better than that.

Date of experience: May 4, 2024
California
1 review
0 helpful votes
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After searching all over the internet for this product I finally found it on e trailer.
Delivery time was exceptional and the product matched the description as describe.

Date of experience: May 4, 2024
Michigan
1 review
0 helpful votes
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Fits but you do have to drill
May 14, 2024

You have to drill all the wholes, but it works.
Its tight

Date of experience: May 4, 2024
Texas
1 review
0 helpful votes
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Quick & Easy!
May 14, 2024

Within a couple hours of ordering i received notification that the item had been pulled, packed, and was awaiting shipping. In less than 5 days I had what I was needing!

Date of experience: May 4, 2024
Pennsylvania
1 review
0 helpful votes
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Great Hitch! Easy to install!
May 14, 2024

This was my first purchase from Etrailer. I bought 2 hitches for 2 different cars. Easy to find the proper product. Great information on hitch installations. Easy ordering. Fast delivery. I couldn't ask for a better experience. They are both great!

Date of experience: May 4, 2024
New York
1 review
0 helpful votes
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Dont' Buy Everything at Amazon!
May 14, 2024

Here's a great alternative. Personalized service, great selection, quick shipping.

Date of experience: May 4, 2024
Michigan
1 review
0 helpful votes
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Great customer service.
May 14, 2024

I had a great expirence from ordering online, prompt customer service response to delivery. Thank you. I will use your business again.

Date of experience: May 4, 2024
Ohio
1 review
0 helpful votes
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Great customer service
May 14, 2024

The first trailer hitch. I bought didn't fit in correctly and they help me pick one that would.

Date of experience: May 4, 2024
Massachusetts
1 review
0 helpful votes
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Boat Trailer Package
May 14, 2024

This is the second time I ordered this trailer package. When I ordered the light package a few years ago, I quickly changed out the original trailer lights which were nothing but trouble since first bought. The new set has been working great with no issues. I've been very impressed and pleased, so much that I ordered a set for my son to upgrade his boat trailer lights. My compliments to George and company for this great product.

Date of experience: May 4, 2024
New York
1 review
0 helpful votes
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Service as it should be
May 14, 2024

Ordered parts for the trailer & received them in less than a week, with free shipping.
The company even followed up to confirm I received the shipment & my satisfaction.

Date of experience: May 4, 2024
Missouri
1 review
0 helpful votes
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Easy to install
May 14, 2024

Order the trailer hitch, it arrived in two days, took about 30 minutes to install

Date of experience: May 4, 2024
New York
1 review
0 helpful votes
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Trailer Jack
May 14, 2024

Site is easy to navigate. Fast shipping and delivery.

Date of experience: May 4, 2024
Maryland
1 review
0 helpful votes
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Good fit
May 14, 2024

Pretty easy install fit well was able to do it by myself with a jack

Date of experience: May 4, 2024
Texas
1 review
0 helpful votes
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After finding the docking lights I needed they were delivered quickly and were high quality lights.

Date of experience: May 4, 2024
California
1 review
0 helpful votes
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Products are as expected
May 14, 2024

Great products, fast shipping and great customer service.

I just wish I were able to log in and view my history of orders. If someone asks what I bought I need to look things up...

Date of experience: May 4, 2024
Rhode Island
1 review
0 helpful votes
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Good parts, but shipping damage
May 14, 2024

I installed them no problem and the seem to work just fine, but there was some damage from shipping that actually popped one of the mounting studs out of its hole and tweaked out the brake pads. I fixed it but still.

Date of experience: May 4, 2024
Texas
1 review
0 helpful votes
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As usual, great service.
May 14, 2024
Updated review

Etrailer gave me a great price and delivered my purchase (5th wheel hitch) quickly. Finding the right equipment for my truck on the etrailer website was also easy and accurate. What's not to like?

Date of experience: May 3, 2024

Always appreciate the ease of shopping at etrailer.com,...
January 12, 2024
Previous review

Always appreciate the ease of shopping at etrailer.com, and the excellent prices on items I need.

Date of experience: January 12, 2024
Minnesota
1 review
0 helpful votes
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Fast service and keys worked.
May 14, 2024

We ordered the keys for our car top carrier and they came quickly and fit perfect.

Date of experience: May 3, 2024
California
1 review
0 helpful votes
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Replacement motor for Fantastic Fan
May 14, 2024
Updated review

Installed new fan motor and screen. It works, but only on one speed, not three. Everything was packaged well.

Date of experience: May 3, 2024

Easy shopping
April 22, 2024
Previous review

Easy shopping.

Date of experience: April 11, 2024
Nebraska
1 review
0 helpful votes
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Fast delivery and good product
May 14, 2024

Purchased 5th wheel bracket kit B&W RVR2600. Install took about 6 hrs. We'll built kit. Delivered quickly. Only issue was passenger side bracket and u bolt fitment touched exhaust tail pipe and caused rattle. Easily resolved by cutting ubolt 1/2" shorter and trimmed bracket corner off. Then it was all good...

Date of experience: May 3, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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