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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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I purchased a Lippert solid steps with 3 steps for my 2024 travel trailer. Steps arrived as stated however they arrived at no fault of Etrailer box destroyed! I sent pics of box and contents damages inside to Tiffany and she was Excellent! Returned my call Immediately and made everything right with me! Their customer service team os better than any I ever have tried to deal with. From the customer Rep like Tiffany to the manager of shipping and their tech guys are awesome also! They actual seem to care about your business. Totally why I will promote and continue to purchase from them!
Have always received products as ordered and always in a timely manner.
Online ordering and product details very easy. Shipped with 24 hours with follow install tips and tech services.
My order shipped promptly. One small part of the order didn't arrive for some reason and etrailer quickly responded and sent a replacement. The product itself, a cargo carrier, was also better quality than I expected.
Always great service, your always my first go too when buying trailer and rv parts.
The tailgate spring is a Godsend. It works as described and is very simple to install
Incredible service and packaged like a pro. Please, if you need anything for your rv be sure to purchase it here. Top notch all the way.
Prompt delivery and order correction was handled smoothly. Order error was my fault.
The Hitch was difficult to install(PN/*******). 2017 Chrysler Pacifica touring L gas. This install was one of the worst I have done. Instructions indicated 45 minute install NOT. Plan on a wee bit more time, like a coupla 3 hours.Chrysler was not thinking ahead about trailer hitches when they built this gut pile. That being said, the Draw Tight hitch is well built and should serve you well. One complaint would be the mounting hardware. The heads on carriage bolts were to large to fit through some of the openings in the Pacifica frame (Chrysler's fault) So you might have to run to the hardware for some Grade 5 hex bolts. You WILL have to use the FISH Wires that came in the install kit. The difficult thing is getting the nuts started when the Frame bolts are in place, extremely tedious condition. Take your time. It''s real easy to lose a bolt inside the frame member. To sum it up... I don't want to do a another Pacifica. Good luck, patients is a virtue with this one.
Bought hitch online. No problems using your lookup feature. Hitch fit perfect.
We ordered this on a Wednesday night and had it at our house by Friday morning. Great quality. Took my husband about 20 minutes to put it on
Found the replacement part easily online. Called customer service to confirm my part and order. Eric was extremely courteous and helpful. Delivery actually arrived early! Able to track the order easily. Part installed and works well.
Had what i needed - wanted to log in to link to prior orders but didnt see that link, but ordered easily anyway
I have ordered several items from etrailer and have always been happy with the products and also the prompt delivery
As I went thru my boxes it appears to have everything that was ordered. Now to get it all installed.
Unit fit as stated to replace original unit in our 5th wheel camper. Pretty ease to install. Just had to change the direction of the exhaust fan using part off old unit as water to mount under the cabinet and vent out the side of unit.
This hitch is much more solid than the others offered for the Chevy Bolt. Works perfect for my 2" bike rack. Easy install, though the instructions could be updated for the 2023 model. I had to refer to some online videos for some discrepancies in the instructions for older models.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members