On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Awesome cargo carrier - perfect fit for my 2024 Toyota 4Runner. Easy assembly. Great quality. Looks great too!
Box came ripped open. All the pieces were still in the box and the part still works.
The plug fit just like OEM. Bought because one of the pins in my 7 way corroded off and this was a direct fit. Put some dielectric grease in the connector as well to hopefully prevent it from happening again.
The order that I placed with etrailer was delivered in a timely manner. The ordering process was easy and I would not hesitate to order from them again.
Correct part fast service excellent customer service!
I really appreciate making purchases from a company that cares about my satisfaction!
I received my Thule roof rack replacement part much sooner than I anticipated.
Easy install on 3 horse slant trailer w/living quarters. Minor fabrication required, but professional install and look. Great addition.
I ordered a hitch base and it got here in 4 days. Good service and quality.
The delivery was quick. The product is well made. It wasn't hard to install but make sure you have a 7/8 inch (22mm) socket with a 5 - 10 inch extension and a long socket wrench or preferably a torque wrench that can pull 135 ft-lbs. It took an hour start to finish.
Ordered what I needed, received exactly what I ordered…cannot get much better
Accurate and on time. Website is easy to select the product I wanted.
EZ PZ installation for the Progressive Dynamics PD4045: I am a very active Amateur Radio "ham" operator and my RV camper is the location of my primary radio station. I am a member of a club with many other radio hams who have campers. Other hams have reported that the DC converter units in their campers generate a great deal of Radio Frequency Interference (RFI) to their radio operations. But the Progressive Dynamics units are as quiet as a mouse when it comes to radio interference and the PD4045 Replacement Converter section not only was an easy install but also is as RF-quiet as the original. This equates to careful engineering design and production on PD's part and is much appreciated by the ham radio community.
Part was 100% an exact fit/design of the original.
Finding g and ordering was effortless. Very easy. The hitch fit as discribed. Looks very nice.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members