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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very happy with the new parts to repair my convertor. Parts ordered fixed my issue.
Purchased curt wire adapter for a 22 atlas cross sport. Installed controller with no problems.
I am currently working with staff for a refund. These springs are of different strength. There were installed correctly but the trailer is almost 2" higher on one side. The look great otherwise and I love the rust preventive coating. Sadly these didnt work for me.
Fast, easy and great customer service. I go to etrailer every time
Had what I needed, site easy to navigate. Second time purchasing from etrailer.com.
Their site has great information that helped me make my decision on the product I wanted, and they had a great video that showed exactly how to install the product.
Great hitch. The embedded bolts in the car frame were rusted out and no amount of w40 and scrubbing would clean them out.
Macao fan motor was painlessly ordered and promptly delivered.
Paid my neighbor to install he's a mechanic said it was simple. Took him 20 min.
Ordering parts was easy, and the team at e-trailer ensured each step from order confirmation to delivery was tracked and on point.
Followed the videos from the website and install was smooth. Hardest part was removing the plastic trim clips. The hitch arrived in excellent condition and appears to be super high quality.
The instal videos were accurate and helpful, made it super easy to install the hitch.
Received as expected and had to type 50 characters
Etrailer website was easy to use, price was fair, product came when promised, quality product.
My husband needed a place to put his soda so our dog didn't knock it over. Attached the cup holder to his chair and it works great. Thank you
Way easier than dealing with Thule. Thought to find the exact key on the etailer web site but did. Search didn't work. Mailed it out to me made it east.
Quick, easy, great price and fast shipping. Instructions were simple and Install was quick.
The product slid inside of the long box and was poking out of the bottom when delivered. Great product but would make sure there is some packing material inside along with sufficient tape on the ends.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members