On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The hitch I ordered was delivered a lot more quickly than I would have expected (just a few days). The install video on the website and the install manual included in the box were both very clear and helpful.
My order was timely delivered. The scissor jack snap pads were easy to install.
Great website, even better price. Delivery was quick!
Quick and easy to install. Very simple assembly good quality good quality good quality good quality
Quick and Easy. Just like I like them. Makes ya come back again
I ordered a spare tire/rim for my boat trailer on a Monday and had it Wednesday with the standard delivery. Easy to order and excellent communication about my order/delivery.
Easy order and reasonable delivery time.
*******890-*******890-1`**************890-*******890
The company was very quick to deliver my order and also made sure to check that my package was delivered.
I love my new Smartplugs for my camper. They shipped quickly and were easy to install.
I found what I needed easily ordered it and received what I ordered in a very timely manner. I felt the pricing was reasonable. Overall, a great experience.
The 10" trailer brake assembly I purchased did not have the 9/16-20 nuts I needed to install it. I spent 1 hour driving around town trying to find the, apparently rare, nuts I needed to install the assembly.
Ordered legs for a curt Q25 for ford oem puck system. The video posted with product said they fit Q25. They did not fit and I needed to move my camper the day after receiving so I had to cut the tabs off that my hitch did not have holes for.
Went very well, this should be enough this survey is unnecessary you will know when or IF I use you again.
Quick service and now have to install……………………….…………….
From ordering to how too install video went way better than expected. E-trailer made it simple.
Transaction was easy and high quality products that you can trust
A replacement cable is fraction of the cost of a replacement cylinder, small enough to carry a spare in the MH.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members