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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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You had what I needed and it came in 3 days earlier than expected. Simple installation and worked as advertised!
The new circuit board has allowed our exhaust fan to operate at new levels with just a simple remove and reinstall process. No more waiting for the fan to make up its mind or the vent to slowly open or close. Most importantly for us was the inability to shut the fan off or on without the fan deciding to do its own thing when not watched. Thank you
Easy to search and buy! Shipping was fast...would buy again! I have bought from this company before and have always received what I expected.
Excellent. It's all hooked up and working great
The order placing was very easy and we were kept informed via email all the time
Ordering was easy, item
Showed up in good shape with all the parts
Have been extremely happy with all my orders from etrailer.com.
It took me off in 2 minutes to order the part I wanted and it arrived earlier than expected
Install was as explained and product seems solidly built. Thanks!
Pretty simple, purpose built for a project. I have a Retrax box cover with the t- slots.
Helping friends move so we put little stuff we didn't want to blow away in the back of my truck, closed the cover and stacked mattresses and box springs on it. Used rachet straps and these d-rings to secured it all.
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David
I had ordered online, confirmed the fit, and took the parts to a local welding shop (That was listed on eTrailer's website) and had him install it. He has installed HUNDREDS of hitches. (I can confirm, as his shop was FULL of empty eTrailer boxes). I trust him. He calls and tells me that the mounting kit doesn't fit my truck. He says he can modify it to fit though. I told him to go ahead as I needed the hitch in a HURRY! I called eTrailer and was told to pound sand as I was unable to provide pictures of the brackets "not fitting". I was at work at the time, I didn't have time to sit and watch the man install my hitch, and I wasn't going to inconvenience him by making him stop and let me come down there to take pictures and send them to eTrailer. It cost me an extra 91 dollars in the end to have him "re-fabricate" the brackets and weld it to my truck frame.
The rack was for a series of car that KIA no longer makes, Cadenza. So I was pleased to have an option available at all. Very nice looking hitch. Welds are clean, material feels strong.
Directions are a bit weak, could be more descriptive on how to fish the bolts. On that note, why not decrease bolt head size a tiny bit and not require enlarging the frame hole? Regardless, besides some elbow grease and head scratching, install went well. Super tight tolerances. Be patient and take your time. It does all fit.
Web site works very nice. Was able to find what I was looking for. The 360 displays and video of items make it very easy to be sure your purchasing exactly what you want.
Ordered what I want bc of the price and the available educational points and videos offered( I bought a trailer winch with no knowledge of such things).
Easy to shop online and multiple payment options were a plus.
Got the product and it worked. Was not so please though that I paid for faster shipping and it came the same time standard would have. The box was also pretty banged up when I received it. I'm hoping no damage was done on the inside that I didn't notice.
Great product and was delivered very quickly. Will definitely be using again.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members