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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy to find what I needed and shipped right away.
I needed to replace may hitch another man told me about this site, I came and looked around, I found what I needed, I placed my order got a quick reply on the order, in about 4 days I had my part as stated, service was good. Thank You
Both products purchased fit well and as described. The only reason for not giving 5 stars was thatvthe landing gear dis not come with any assembly directions.
Website easy to navigate, product photos and customer installed photos are very helpful
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In stock and shipped on time! Worked as a perfect replacement.
Etrailer is the only place you should go. The shipping was super fast, clear instructions for self-install, my buddy and I installed it in 2 1/2 hours (would have been faster if we didn't start out using the oldest and dullest drill bits in the planet before getting new ones), and I towed my 14' John boat, motor, and fishing gear on a 900 mile round trip fishing excursion 2 days after installing. Worked like a champ!
I had a 2020 gmc with the puck system and bought the companion slider, just upgraded trucks and didn't need the slider this time and just needed a new base for the ford puck system now I'm back in business thanks.
Great website for those unsure of what equipment they need to purchase... Would it be more convenient if the parts were categorized by the trailer or vehicle type, absolutely but with accurate pictures and descriptions as they have it. It works.
Purchased Dexter Heavy-Duty Suspension kit for my tandem axle dump trailer, to replace worn out suspension components. Etrailer notified me when order was received and then notified when shipped. Shipped fast and complete. Installed everything with no issues. No complaints here.
The only problem I had was the mounting bracket was different the the factory one. I had the drill 2 holes to make it work
Great product! Perfect fit! Price was vary competitive. Thanks ET!
I ordered my parts and paid for rush delivery. They made sure it shipped quickly and that I received it when I needed the parts. Great customer service and I will definitely shop with them again.
Experience was great, tires came fast, delivered straight to my door without any issues
Good service and speedy delivery, fit great on my Jeep and significantly helps while towing
I was searching for a new set of trailer tires and wheels for my boat trailer. After much research I determined that Etrailer had the best price and selection. I called and asked a few questions and then placed the order. I received my product promptly and in good condition. I will continue to buy from them.
The whole experience was super easy from start to finish, the price was great, the lights were exactly what i needed.
Will do business again with ETrailer
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members