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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Tennessee
1 review
0 helpful votes
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Works great.
June 2, 2024

Easy to work with and correct part the first time.

Date of experience: May 23, 2024
Kentucky
1 review
0 helpful votes
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The business is very communicative. They offer a huge inventory of keys to select from and the fit was perfect. Shipping was in a timely manner. This company genuinely cares about the service they offer to the customer. I would highly recommend them.

Date of experience: May 23, 2024
Missouri
1 review
0 helpful votes
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Good
June 2, 2024

Good good good good good good good good good good good good good

Date of experience: May 22, 2024
Wisconsin
1 review
0 helpful votes
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2011 GMC 2500HD
June 2, 2024

Fit just like it said. No issues.
Took about an hour on a lift.

Date of experience: May 22, 2024
Nebraska
1 review
0 helpful votes
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Great, I received what I ordered in a timely manner.

Date of experience: May 22, 2024
New York
1 review
0 helpful votes
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Always helpful and prompt
June 1, 2024

I have bought from etrailer on a number of occasions and always found them to be helpful and quick

Date of experience: May 22, 2024
New York
1 review
0 helpful votes
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Overall everything went well and order arrived when promised and in good condition. The day I placed the order, price I paid was $1471... 5 days later when I received the order... price online was $1405...guess I should have waited a few days...

Date of experience: May 22, 2024
Michigan
1 review
0 helpful votes
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Great Service!
June 1, 2024

Bought a trailer brake controller for '21 Tahoe.
Good description of parts along with lots of pictures and good videos of install and use.
Shipping was fast and well documented

Date of experience: May 22, 2024
Georgia
1 review
0 helpful votes
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Trailer springs
June 1, 2024

The items fit perfectly. Shipped very fast. Overall experience was great!

Date of experience: May 22, 2024
New York
1 review
0 helpful votes
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I recently bought a jet ski and trailer and will be towing it for the first time. My Acura MDX already had a receiver hitch but no wiring harness. A friend told me to go to etrailer to order the exact part for my vehicle. It fit fit perfectly. The directions made installation quick and easy. I'm very satisfied.

Date of experience: May 22, 2024
Washington
1 review
0 helpful votes
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Exactly the parts I needed and parts were as described on the web site. Delivery was fast.

Date of experience: May 22, 2024
Wyoming
1 review
0 helpful votes
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Shipped to my house quickly, easy to install, works great so far.

Date of experience: May 22, 2024
Tennessee
1 review
0 helpful votes
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Shipping was super fast. The wiring for the hitch lights was a little strenuous and the installation was more involved than expected (we had to remove the bumper fully), but once it was installed it looked great. Only concern is the hitch receiver we received had some heavy scratches on the metal. This was an area that would be against the car and not visible though, so it wasn't a huge issue.

Date of experience: May 22, 2024
Texas
1 review
0 helpful votes
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Great Product! Great Service!
June 1, 2024

I can't say enough about the communication and speed of delivery.

Date of experience: May 22, 2024
Illinois
1 review
0 helpful votes
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Good product fair price
June 1, 2024

Everything arrived on time and as expected. The quality was good and the fit was perfect.

Date of experience: May 22, 2024
Illinois
1 review
0 helpful votes
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Quick turn around
June 1, 2024

Ordered trailer mounted battery boxes and had a very quick turn around for delivery.

Date of experience: May 22, 2024
Colorado
1 review
0 helpful votes
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Efficient
June 1, 2024

Very efficient on packing and shipping. Arrived on time and all in great condition!

Date of experience: May 22, 2024
New York
1 review
0 helpful votes
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Easy to order
June 1, 2024

Have not installed yet, but looks to be well made. Fast shipping, easy ordering.

Date of experience: May 22, 2024
Ohio
1 review
0 helpful votes
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First order
June 1, 2024

I had lost a single 10-inch snap pad for my motor home. You were one of the only ones where I could buy a single 10-inch pad. It was in stock and you actually delivered it before the promise date.

Date of experience: May 22, 2024
Pennsylvania
1 review
0 helpful votes
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So glad I found e-trailer
June 1, 2024

I was surfing the web looking for a way to secure a tarp on my utility trailer. I came across the e-trailer website and found exactly what I needed! I bookmarked the site and when I bought a camper and needed some items, I found them on e-trailer. It is now the first place I look and the shopping process is excellent and timely!

Date of experience: May 22, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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