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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy to install, strong material, 100% recomended, accessories are complete and easy instruction for installed.
You had what I needed, but the pricing appeared deceptive. The first bracket was listed at $78.05, but when I added the second bracket the pricing was $132.59.
That's like buying the first shoe at one price and the other at almost twice that.
Ordering and receiving the Sumo Springs was quick and easy. But the ride was not improved was not as I thought it would. There is still swaying from passing semis.
The one day shipping option price is very reasonable. I really hope it up in two days
I ordered new tires and galvanized rims, thinking the rims were a dull grey. When I opened the box the rims were silver and shining! I prepped them to clear coat the rims to preserve the shine. They actually look like mag wheels!
Looks good, only time will tell how long it will last, the binding tape sems a little cheap, we will see.
I received my order in 4 days. Very fast shipping. Product is of high quality and is everything as advertised.
I can always count on trailer to have all the weird RV parts that I can't find anywhere else. My trailer is over 6 yo, and they still had the brake light that I needed.
Order process is so easy. I've ordered about 5 hitches and wiring from trailer. It's so easy to find the correct hitch and they have several models to fit my different cars. Etrailer is the only place I look and buy hitches from.
Ordered a winch for my trailer. Best price on the internet and delivered early. Was perfect and easy to install. I highly recommended this site
Quick and easy ordering and prompt delivery, good data on website
Provides many options of equipment handling products for our vehicles, many times actually tested on a model like ours...this builds confidence in the purchase and that my installation would be successful
I've been looking at this rack since last spring. Finally went ahead and got it. Easy install on the square tubing trailer we have. Had to take the guards off the weed whackers for them to fit.
I stallation was a breeze with NO unexpected issues. Shipping and delivery was very fast and paypal makes it easy.
Etrailer is always so helpful when I need help. Thank you Alex for always helping me with my questions.
Deliveries are usually always on time and items ordered are received as promised!
Great and intuitive web site, easy to use! Delivery was right on time, product was exactly what was described. Great company, great products will definitely use again.
Great site, easy to use and good prices
Had to get a spray paint to paint the trailer for the deep scratches during shipping so it won't rust overtime.
I found this site online and placed an order. It was fast, easy and accurate!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members