On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordered wrong size and return/exchange was easy and professional. Step rugs fit perfectly and look fantastic.
Problem free. Easy transaction, quick shipping and good service. Would use again.
Easy to shop website, simple checkout. Smooth transaction.
Easy shopping on the website with great supporting information / commentary / videos.
I needed springs for my sway control on my horse trailer. They were in stock, delivered quickly and fit.
Arrived a day later than was told to me thru email.
Order came quickly and in great shape! The videos made for an easy and confident installation.
Easy to navigate and complete purchase. Fitment information was accurate. The video showed everything I needed for install.
Easy to order; have what I want. The K-Source Snap & Zap Custom Towing Mirrors are made to very easily snap onto the OEM side view mirrors and hold in place even over rough road surfaces. The cutouts are in exactly the right place for the camera and the puddle light.
Quick and easy shopping. All parts and documentation needed for an easy install!
The hitch is really nice. Works perfect. My only issues is the hitch arrived 2 days later than when I was told when I ordered. Also, part of the hitch was protruding through the shipping box so one part the paint was chipped off.
Website easy to navigate to locate product, installation videos are excellent
I added trick steps on my boat trailer.
Needed help with trailer clearance.
Ordered new parts as directed. Everything
Worked out terrific đź‘Ť. Pleased with everything. Shipped quickly.Thank you for your support.
Haven't been able to assemble yet, but received with carton in good condition.Has clear information for product
Found what I needed and free shipping what else could you ask for
Excellent product description, great customer service and super fast shipping! I highly recommend e trailer.
Product arrived in great condition a day ahead of time and was a great price. The instructions and videos provided on their site were excellent and made installation easy. No complaints.
Searched for trailer brake controllers for my make and model. Found the one I wanted, but the adapter wiring piece was on backorder. Waited two days and it was back in stock. Ordered and gave me a shipping date. The order arrived a day earlier than expected.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members