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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordered Tuesday, delivered on Saturday. No issues at all and love the customer service from etrailer. I'll always buy my RV and truck accessories from here
The hitch went on perfect everything you needed for the job they sent, didn't take long at all to install.If I ever need another one I will buy from etrailer,shipping was fast came UPS
The item arrived very quickly. Although, I only live a few miles from the warehouse. It would be nice to be able to pick up items in-person.
I was impressed by your website: putting the faces of experts and even the editor engenders trust. The products were just what we needed and arrived quickly. Your follow-up has been nicer than most. Thank you for a great purchase.
I have used your co. In the past, best of all companies. I love doing business with you. Ron Mathis
Customer service has been great. I appreciate the personalized emails and quick delivery. The product works as described. Thank you!
Changed out ******* btu to advent ******* btu 1 to 2 hours. Ac working nicely and cool😎.
Just what I needed and was delivered in 2 days. Best price I could find. Amazing!
Fair price and in stock. Employees are extremely helpful, professional and knowledgeable. Very pleased with every order I have placed.
The ordering process was very straightforward.
The bike rack was shipped and delivered very quickly and in good condition.
The tech was helpful finding the right part for the camper awning
Good experience with no problems. Water pump was a perfect match!
Excellent customer service and follow-up, good product, very pleased. Website could use help.
They had the product that I needed, and it arrived in a very timely manner!
Hitch perforated the cardboard box, luckily the paint wasn't marred. I would suggest foam pads to stop movement in shipping.
Was able to research the reviews and comments online, but had a few extra questions that were not answered and the online chat was able to clear up the differences of a a few similar products.
Fast shipping and reasonable price. Box came very secured. Will be installing soon
The box came with tears and rips in it, but it looks complete. I can follow up with pictures if contacted.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members