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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144

Instant Feedback

54,202 reviews

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California
1 review
0 helpful votes
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Easy and fast experience
June 25, 2024

Both items ordered arrived as described and quick. Hitch looks amazing and feels well constructed.

Date of experience: June 14, 2024
Pennsylvania
1 review
0 helpful votes
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Ordered Towing Mirrors with no issues. Ordering was easy to understand and went smoothly. I received the mirrors a day earlier than stated. One mirror box was damaged but the mirror was not damaged at all. Reviewed installation procedure via a really well done video by etrailer.
After installation mirrors work very well. Mirrors extended and retracted smoothly and moved inward toward the vehicle and return without any issues. They work very well and I am well pleased with these mirrors.

Date of experience: June 14, 2024
Missouri
1 review
0 helpful votes
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Dust caps for trailer hub
June 25, 2024

Ordering process was good as usual and parts in stock. Downside is USPS as they are not reliable.

Date of experience: June 14, 2024
Illinois
1 review
0 helpful votes
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D rings
June 25, 2024

Super easy to order and research what I needed very good website

Date of experience: June 14, 2024
Texas
1 review
0 helpful votes
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2008 odyssey draw tite
June 25, 2024

Pretty easy install can be done with 1 person. I would suggest before you receive the hitch to clean out the threads. I had to use a wire brush on a drill because of some light rust. Nylon brush was not enough. This took longer then the actual install. Always run one of the bolts through all the holes to make sure the threads are clean enough. I would say there was some damage to the box and hitch from shipping. It is a pretty heavy item only some small chipping of the paint. Box was pretty sturdy but package handlers do toss boxes around in the warehouses.

Date of experience: June 14, 2024
Kansas
1 review
0 helpful votes
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Great job
June 25, 2024

Trailer hitch was easy to install and works great! Would recommend.

Date of experience: June 14, 2024
Arizona
1 review
0 helpful votes
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Good protect
June 25, 2024

Good and easy install didn't take long to install!

Date of experience: June 14, 2024
New York
1 review
0 helpful votes
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Close enough.
June 25, 2024

The bracket I received was not the one depicted, but it has been a challenge to get the precisely correct one, and I was able to modify this one to work.

Date of experience: June 14, 2024
Maryland
2 reviews
0 helpful votes
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Easy to find what I needed.
June 25, 2024

I conducted a search for the part I needed and etrailer was in the results and had exactly what I was looking for.

Date of experience: June 14, 2024
Washington
1 review
0 helpful votes
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Cool hooks
June 25, 2024

Installed today and look great and sit nice and low into the truck rails

Date of experience: June 14, 2024
Minnesota
1 review
0 helpful votes
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This was a very good experience! They informed me every step of the way on the progress of the order and that includes up to and after delivery.

Date of experience: June 14, 2024
Colorado
1 review
0 helpful votes
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Fast delivery and good quality
June 25, 2024

The part was good quality and fit good on my truck. Will definitely make more purchases in the future

Date of experience: June 14, 2024
California
1 review
0 helpful votes
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You can be certain that the parts you buy on e-trail will fit your car.

Date of experience: June 14, 2024
Vermont
1 review
0 helpful votes
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Perfect!
June 24, 2024

The a/c unit was plug and play, Easy! Everything was Just as described. It blows super cold air and well built.

Date of experience: June 14, 2024
Missouri
1 review
0 helpful votes
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.
June 24, 2024

...

Date of experience: June 14, 2024
Florida
1 review
0 helpful votes
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1st time
June 24, 2024

This was my first time buying with Etrailer but my family and some friends have and have had great service. I ordered a hitch, wiring assembly and air bags for my Toyota RAV4. Everything was here within 5 days and we put it on. I had a question about the wiring due to having a Hybrid—They literally called and walked us through it. It's been great. For once something was as good as advertised with great service too! Thanks Etrailer!

Date of experience: June 14, 2024
Tennessee
1 review
0 helpful votes
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Perfect Fit
June 24, 2024

I ordered the vent cover to replace a cracked one and it fit as promised. Was delivered on time. Will order again next time.

Date of experience: June 14, 2024
South Carolina
1 review
0 helpful votes
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A1
June 24, 2024

Quick an easy an received package before original eta. No issues an site was easy to navigate

Date of experience: June 14, 2024
North Carolina
1 review
0 helpful votes
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Great
June 24, 2024

Easy to order, price was good………………………………………………………………..

Date of experience: June 14, 2024
North Carolina
1 review
0 helpful votes
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Quick Turn around time
June 24, 2024

Easy to find what I needed. Order placed easily. I needed the parts in a short amount of time and they delivered

Date of experience: June 14, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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