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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Both items ordered arrived as described and quick. Hitch looks amazing and feels well constructed.
Ordered Towing Mirrors with no issues. Ordering was easy to understand and went smoothly. I received the mirrors a day earlier than stated. One mirror box was damaged but the mirror was not damaged at all. Reviewed installation procedure via a really well done video by etrailer.
After installation mirrors work very well. Mirrors extended and retracted smoothly and moved inward toward the vehicle and return without any issues. They work very well and I am well pleased with these mirrors.
Ordering process was good as usual and parts in stock. Downside is USPS as they are not reliable.
Pretty easy install can be done with 1 person. I would suggest before you receive the hitch to clean out the threads. I had to use a wire brush on a drill because of some light rust. Nylon brush was not enough. This took longer then the actual install. Always run one of the bolts through all the holes to make sure the threads are clean enough. I would say there was some damage to the box and hitch from shipping. It is a pretty heavy item only some small chipping of the paint. Box was pretty sturdy but package handlers do toss boxes around in the warehouses.
Good and easy install didn't take long to install!
The bracket I received was not the one depicted, but it has been a challenge to get the precisely correct one, and I was able to modify this one to work.
I conducted a search for the part I needed and etrailer was in the results and had exactly what I was looking for.
The part was good quality and fit good on my truck. Will definitely make more purchases in the future
You can be certain that the parts you buy on e-trail will fit your car.
This was my first time buying with Etrailer but my family and some friends have and have had great service. I ordered a hitch, wiring assembly and air bags for my Toyota RAV4. Everything was here within 5 days and we put it on. I had a question about the wiring due to having a Hybrid—They literally called and walked us through it. It's been great. For once something was as good as advertised with great service too! Thanks Etrailer!
I ordered the vent cover to replace a cracked one and it fit as promised. Was delivered on time. Will order again next time.
Quick an easy an received package before original eta. No issues an site was easy to navigate
Easy to find what I needed. Order placed easily. I needed the parts in a short amount of time and they delivered
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

