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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Fantastic service from e trailer, search rv dealers in area and no one could match it up, but you all did
The service & delivery is always top notch at Etrailer.
The instructions are good as well.
I did order the Curt trailer as it typically has a better fit & finish. However, this receiver hitch fit is not what I would expect. The receiver drop is 2"-3" more than what it needs to be, only leaving about 11" to the bottom of the rack. The ground clearance & aesthetic would look a lot better if the weldment had a tighter fit to the rear bumper valence. I understand that this hitch is shared with multiple Nissan/Infinity platforms, and some of the other models might fit differently. It just would be a lot nicer IMO if it was fit higher. I have pictures I can provide & upload.
Easy, got exactly what I needed by the time I needed it so no complaints. Already ordered more stuff from them.
I have made many purchases from E Trailer and have never been disappointed with the service or quality of the products.
All customer support staff were pleasant and helpful! Thank you!
Over the last several years I've bought trailer hitch equipment for different vehicles, wire harnesses and a few accessories. Everything arrived when they said it would, and everything has been exactly as advertised. Excellent service and availability for questions. The installation videos have made everything very clear. They are my go-to when I need the kinds of products they sell. They have my trust because they've earned it.
I had recently broken the hitch on my truck and decided to upgrade to something beefier. I was not disappointed. The hitch arrived quickly and was easy to install. No modifications required. It's on my truck, and I'm back to doing truck things.
I received the exact replacement part I needed. Installation was simple.
Website was easy to use and accurately described products. Product information was accurate and helped insure proper fit (light size). Shipping was fast as well.
Online ordering was easy, and I received my item very quickly
I've bought twice before from eTrailer with positive 5star experiences both times. This time was different. At checkout, I was quoted a delivery of June 7, which was perfect for a camping trip we had planned for June 13. Except the package didn't show up until June 14, one week after the quoted delivery time and a day after we left for our camping trip. I needed these roof cross rails for a roof box. The one week delay forced me to buy a different cross rail set from Amazon, which of course always arrives on time. Very disappointed.
Great product information. Love the videos. Competitive prices. Good customer service.
Product was delivered when I was out of town. I haven't opened the box yet!
Ordered a receiver on a Saturday, had it delivered by Tuesday. Perfect fit, good price for sure will be back if I need anything else. Thank you!
Easy to use website. Delivered on time and in great shape. Easy to install. Will buy again when needed.
ALL WAS GOOD. When I went register the 4715 OEX Super Lite it wasn't on the drop down list of products. I guess that I have to take up with Pull Rite
When I pulled in my driveway the first thing I noticed was the exposed hitch poking through the box in several spots. The box was nicely positioned on my front stoop but the exposed flanges protruding from the mangled box were scratched, marred and had most of the paint removed from various places. I know this so t effect my hitches performance but I will have to psi t it to prevent corrosion.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

