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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Michigan
1 review
0 helpful votes
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Air bags
June 27, 2024

The website was easy to find what I was looking for, and the delivery was within five days. Very happy.

Date of experience: June 17, 2024
Maryland
1 review
0 helpful votes
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Compartment door seal
June 27, 2024
Updated review

Fantastic service from e trailer, search rv dealers in area and no one could match it up, but you all did

Date of experience: June 16, 2024

Great online store great parts
June 30, 2023
Previous review

Great online store great parts

Date of experience: June 30, 2023
Wisconsin
2 reviews
0 helpful votes
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The service & delivery is always top notch at Etrailer.
The instructions are good as well.
I did order the Curt trailer as it typically has a better fit & finish. However, this receiver hitch fit is not what I would expect. The receiver drop is 2"-3" more than what it needs to be, only leaving about 11" to the bottom of the rack. The ground clearance & aesthetic would look a lot better if the weldment had a tighter fit to the rear bumper valence. I understand that this hitch is shared with multiple Nissan/Infinity platforms, and some of the other models might fit differently. It just would be a lot nicer IMO if it was fit higher. I have pictures I can provide & upload.

Date of experience: June 16, 2024
Massachusetts
1 review
0 helpful votes
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Super Simple
June 27, 2024

Easy, got exactly what I needed by the time I needed it so no complaints. Already ordered more stuff from them.

Date of experience: June 16, 2024
Texas
2 reviews
0 helpful votes
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Great service as always.
June 27, 2024

I have made many purchases from E Trailer and have never been disappointed with the service or quality of the products.

Date of experience: June 16, 2024
South Carolina
1 review
0 helpful votes
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Great service and pricing!
June 27, 2024

All customer support staff were pleasant and helpful! Thank you!

Date of experience: June 16, 2024
Minnesota
1 review
0 helpful votes
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I trust eTrailer
June 27, 2024

Over the last several years I've bought trailer hitch equipment for different vehicles, wire harnesses and a few accessories. Everything arrived when they said it would, and everything has been exactly as advertised. Excellent service and availability for questions. The installation videos have made everything very clear. They are my go-to when I need the kinds of products they sell. They have my trust because they've earned it.

Date of experience: June 16, 2024
Illinois
1 review
0 helpful votes
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Very pleased.
June 27, 2024

I had recently broken the hitch on my truck and decided to upgrade to something beefier. I was not disappointed. The hitch arrived quickly and was easy to install. No modifications required. It's on my truck, and I'm back to doing truck things.

Date of experience: June 16, 2024
Pennsylvania
1 review
0 helpful votes
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Marker replacement
June 27, 2024

I received the exact replacement part I needed. Installation was simple.

Date of experience: June 16, 2024
Kansas
1 review
0 helpful votes
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Great Experience
June 27, 2024

Website was easy to use and accurately described products. Product information was accurate and helped insure proper fit (light size). Shipping was fast as well.

Date of experience: June 16, 2024
Arizona
1 review
0 helpful votes
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The right part
June 27, 2024

They had the right part for my truck rack and got it to me quick.

Date of experience: June 16, 2024
Maine
1 review
0 helpful votes
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Very satisfied with my order
June 27, 2024

Online ordering was easy, and I received my item very quickly

Date of experience: June 16, 2024
Florida
1 review
0 helpful votes
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1 week delay in shipping
June 26, 2024
Updated review

I've bought twice before from eTrailer with positive 5star experiences both times. This time was different. At checkout, I was quoted a delivery of June 7, which was perfect for a camping trip we had planned for June 13. Except the package didn't show up until June 14, one week after the quoted delivery time and a day after we left for our camping trip. I needed these roof cross rails for a roof box. The one week delay forced me to buy a different cross rail set from Amazon, which of course always arrives on time. Very disappointed.

Date of experience: June 16, 2024

Great product information
June 16, 2024
Previous review

Great product information. Love the videos. Competitive prices. Good customer service.

Date of experience: June 5, 2024
Minnesota
1 review
0 helpful votes
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Haven't opened the box!
June 26, 2024

Product was delivered when I was out of town. I haven't opened the box yet!

Date of experience: June 16, 2024
Oregon
2 reviews
0 helpful votes
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Easy Order
June 26, 2024

The web site is easy to navigate making the right choices easy.

Date of experience: June 16, 2024
Illinois
1 review
0 helpful votes
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Fit perfectly
June 26, 2024

Installation was easy. Seems well made. Fit my 2004 GMC Sierra exactly.

Date of experience: June 16, 2024
Missouri
1 review
0 helpful votes
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Ordered a receiver on a Saturday, had it delivered by Tuesday. Perfect fit, good price for sure will be back if I need anything else. Thank you!

Date of experience: June 16, 2024
Ohio
1 review
0 helpful votes
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Trailer Tires
June 26, 2024

Easy to use website. Delivered on time and in great shape. Easy to install. Will buy again when needed.

Date of experience: June 16, 2024
Florida
1 review
0 helpful votes
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Fifth wheel
June 26, 2024

ALL WAS GOOD. When I went register the 4715 OEX Super Lite it wasn't on the drop down list of products. I guess that I have to take up with Pull Rite

Date of experience: June 16, 2024
New York
1 review
0 helpful votes
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Broken box
June 26, 2024

When I pulled in my driveway the first thing I noticed was the exposed hitch poking through the box in several spots. The box was nicely positioned on my front stoop but the exposed flanges protruding from the mangled box were scratched, marred and had most of the paint removed from various places. I know this so t effect my hitches performance but I will have to psi t it to prevent corrosion.

Date of experience: June 16, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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