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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Was good to watch the video to confirm I'm buying the right part.
My "new" truck is a work model, and did not come with a plug for connecting my trailer, ( it had a dummy cap in the bumper)although Chevy provided the wiring for it, it was capped off. Bought the Hopkins twist mount for my year… fit perfectly in the hole in the bumper, and I'm happy with the workmanship of the connector.
Website is user friendly, easily to check out, parts arrived worked great.
Got my stuff right away and the very specific video made installation a breeze!
The responses from your experts to other customers that were looking for the same part was very helpful to me in finding what I was looking for. I received the part, and it worked perfectly. Thank you.
After purchasing an newer F450 with puck system I no longer could use single point B&W fifthwheel slider. I ordered B&W base so now I can swap the head section. Saved me some money and still allows me to be able to use my older truck if I need too
The hitch arrived yesterday and my husband unpacked and installed it today. He's very pleased with the delivery and ease of installing in his truck.
Nice to have the website provide assurance that the things I'm buying will fit my car, I'm in the middle of the install right now, but it's going well and the video tutorials are really helping me get this done. The wiring harness is the hardest part, but it's not too bad. :)
Easy to order. Well no it didn't fit but no one's fault. The grate work out but rubber pads couldn't fit. Grate is great!
Why did you ship the hitch in a box that it did not fit into. The arms poked thru the box. Odd. Everything else went as advertised. Easy install.:45 min.
Easy website to navigate. Reasonable prices! Fast shipping!
I can always count on Etrailer to have everything I need! They are also very helpful and knowledgeable.
Fast and easy. Product shipped and tracking was spot on. Great product too already installed took about 1 hour to do it. Of course I haven't hooked up a trailer yet so we'll see :) .
The website is easy to use and if I call for more information, the staff is quite knowledgeable
Progessional, on-time, easy to use the online service. Was able to find my exact car and instructions for installation
Very easy to install. It was very easy to communicate with the seller.
The hitch is high quality. Upon arrival the hitch had torn through and the pointed end was sticking out of the box. No damage. The box needs some type of reinforcement. Thanks.
I needed new electric brakes for an Airstream trailer.
The system was easy to use and made it easy to compare items and browse options that would fit my trailer.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members