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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144

Instant Feedback

54,202 reviews

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Utah
1 review
0 helpful votes
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Subaru hitch
June 29, 2024

Good price and fast delivery. Purchased from trailer before and it was great. Thank you!

Date of experience: June 18, 2024
New York
1 review
0 helpful votes
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Great support
June 29, 2024

Confusing because of the different suspensions. Giving some measurements would help a lot. Like dimensions of the parts and vehicle measurements. Example: on this vehicle you sound have approximately X inches between the spring and frame for this kit.

Date of experience: June 18, 2024
Indiana
1 review
0 helpful votes
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Exact part, fast service!
June 29, 2024

My parts were "as advertised"! Exactly what I needed with fast service.

Date of experience: June 18, 2024
Utah
1 review
0 helpful votes
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Great
June 29, 2024

Great price. Order was filled and shipped quickly. Etrailer always takes great care of me.
Their parts in stock are much better than many others

Date of experience: June 18, 2024
Texas
1 review
0 helpful votes
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Got it on time! Thanks!
June 29, 2024

It's great and works like expected. Appreciate when we needed it we could get it quickly.

Date of experience: June 18, 2024
Nevada
1 review
0 helpful votes
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Quick shipping
June 29, 2024

Needed a new wheel after a blow out was delivered in a couple days and to me before appointment for new tires. Absolutely awsome experience with etrailer

Date of experience: June 18, 2024
Pennsylvania
1 review
0 helpful votes
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Installation
June 29, 2024

Installation went fine. I did need to jack under the hitch to be able to align back bolt holes. The bottom of bumper hit receiver not allowing it to come up enough to put rear bolts in. The jack worked, but the plastic is a little deformed underneath, but you cannot see it unless you kneel down. The instructions and video were very easy to follow.

Date of experience: June 18, 2024
California
1 review
0 helpful votes
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Fits
June 29, 2024

Return customer it's a little heavy an extra hand is very helpful.

Date of experience: June 18, 2024
California
1 review
0 helpful votes
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Item arrived within a few days of placing the order, and fits perfectly. No modifications needed.

Date of experience: June 18, 2024
Colorado
1 review
0 helpful votes
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Great Service, again
June 29, 2024

Always glad that you have the parts I need. Thanks for the quick delivery.

Date of experience: June 18, 2024
Texas
1 review
0 helpful votes
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Careless Packing
June 28, 2024

The hitch had a big scuff on it and the wiring harness package was just tossed in the hitch box, broke open and the parts were scattered around in the hitch box. This all after ordering on a Monday being told, I would get it on Wednesday when it end up coming a day later.

Date of experience: June 18, 2024
Minnesota
1 review
0 helpful votes
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Trailer tires
June 28, 2024

They arrived on time and haven't had time to put them on the trailer.

Date of experience: June 18, 2024
California
1 review
0 helpful votes
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I'm very glad I found you guys.
June 28, 2024

I have just started to install the receiver hitch. Going well so far. Taking my time to get it right the first time. It seems to be well designed which is what I was looking for. It is specifically designed for the exact model car I own.

Date of experience: June 18, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent Experience
June 28, 2024

I found what I needed that I couldn't locally. It was shipped quickly so I could get the work done. Thans.

Date of experience: June 18, 2024
Oregon
1 review
0 helpful votes
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Used a video from the site and got my trailer hooked up with no problem. Appreciate the support.

Date of experience: June 18, 2024
California
1 review
0 helpful votes
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Tread lite Rv step
June 28, 2024

Very good service and fast delivery package needs to be more secure and efficient box was falling apart when it arrived

Date of experience: June 18, 2024
Tennessee
1 review
0 helpful votes
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FANTASTIC!
June 28, 2024

Everything has been great so far.Installed the base today just to hot to finish will do that in the morning

Date of experience: June 18, 2024
Ohio
2 reviews
0 helpful votes
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Great price great product
June 28, 2024

I ordered the curt echo brake and it was great for a first time camper puller.

Date of experience: June 18, 2024
Texas
1 review
0 helpful votes
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Glad they had the parts I needed. I will be doing business with this company in the future.

Date of experience: June 18, 2024
Texas
1 review
0 helpful votes
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Order was late arriving
June 28, 2024

I placed an order that stated would be delivered by Wednesday for an upcoming planned trip. They didn't arrive to late Thursday. I had to pay to have the new tires that I purchased for our trip re mounted and re balanced after we came back from our trip when whelks came in.

Date of experience: June 18, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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