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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The website was easy to use and the additional video describing the part as well as explaining how to use it was very helpful. I would highly recommend eTrailer to anyone looking for trailer parts and or equipment.
I ordered trailer lights 2 years ago. I needed to get more now and looked up my email from 2 years ago from etrailer and was able to reorder with 2 mouse clicks. Great customer experience and easy to do. Thank you 😀.
The hitch did great on our 2017 Subaru Outback hauling a Uhaul 6x12 fully loaded. Felt stabile the entire 1000 mile trip. The quick delivery from etrailer was perfect since I needed this ASAP. Thank you! 5/5 stars would buy from here again for my next vehicle, whenever that may be.
Ordered DrawTite Class III trailer hitch receiver and T-One wiring kit for Toyota RAV4. Package arrived quickly and as described (some paint had chipped off of the hitch because it stuck through the cardboard box). Mounting procedure with 5 bolts to vehicle frame went smoothly and seems secure. Haven't tackled the wiring yet but it looks fairly straightforward.
Our cover for the 5th wheel hitch in the back of the truck fit like a charm. Good quality and fast service.
Very good info and useful for helping make a decision on what I needed
I've ordered multiple times from here and always received fast shipping, products always as described.
From the time the order was placed until it was shipped we knew every step of the way where it was.
Quick and easy to find what a needed and had all the helpful info to get the job done correctly
Google got me here and I was easily able to fine the parts to fix my problem. Install was well explained and easy.
This process was very easy online and there was a minor Issue and the customer service representative called me and was beyond helpful and very polite. She followed through with my order from start to finish and I couldn't be happier.
I received the new trailer tires very quickly and they fit perfectly! I have always had a great experience with etrailer.
E-trailer has become my go to outlet for all of my RV part needs. Courteous service done the right way. I have not had a single problem with E-trailer and I highly recommend them.
Once i placed my order I received a conformation and once the order was shipped they notified me that the was on its way. Received very quickly.
West to install. Perfect fit. Your site always seems to have exactly what I need to fix my RV problem.
Customer service and response time was excellent during the ordering process and the hitch arrived much faster than I was expecting!
Easy to find the replacement parts no hassle check out arrived sonner than it was supposed to
Ordering was easy, delivery was swift and installation was relatively easy. Haven't been camping since purchase, but don't expet any problems. Well satisfied so far!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members