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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Overall super easy to order, and arrived so much faster than we expected.
I ordered a hitch and a wiring kit. Both seem to be working flawlessly.
Overall, I'm very pleased with my experience. Order arrived in just a few short days, and a customer service rep reached out to check to see if there were any issue or question about the order. The install videos on the website prove to be super helpful, and gave me the confidence to install the hitch myself. If I find myself needing a hitch in the future, 100% will purchase here again! Thank you!
Good, and simple to navigate the website. I will go back to e-trailer again when needed.
Easy shopping. Fast shipping. Intuitive website and helpful information.
We did watch your video on the install, was very informative. The hitch came complete with all the hardware and pull wires for getting the bolts and plates into place in the frame. We did it in the garage with the rear of the car raised up and on jack stands. One person can get the panel and muffler hangers off. We did 2 people one on each side, under the car to install the hitch to pull all the bolts through then we lifted and pulled the bolts into place securing them. Had to run a tap into 2 of the weld nuts in the frame. I think we were done 2 to 3 hrs total.
The trailer brake wiring kits was a little on the harder side to get in but it was manageable. The hitch was easy to install with a good picture on where to cut the plastic under pan and how much.
I ordered the wrong size cause I'm an idiot. Ashley helped me process my return as well as ordered me the new part.
She was fantastic.
Fast shipping. Received exactly what I ordered and I am very pleased with the tire and wheel.
Easy to find parts and they ship fast. Their install videos are a great help.
Excellent transaction. Will buy again. I'm a return customer.
Very easy to find what you are looking for and easy check out.
They had what I needed in stock, it arrived when it was supposed to and worked as it was meant to. Very pleased. Just in time for our July 4th trip to the beach.
Shopping was super easy. Told me quickly what car it was able to go on and what we needed to install. Installation guide that came with it was a little bare, could have used more instruction, but a simple YouTube video was readily available to help.
Website was easy to use and order arrived promptly. All items were exactly what I needed.
Easy was put together in about 10 mins and we hook to the camper it was easy
The website was easy to use and the additional video describing the part as well as explaining how to use it was very helpful. I would highly recommend eTrailer to anyone looking for trailer parts and or equipment.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members