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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Good quality door and it shipped fast.
However it only comes with one key, which seems strange, because locks usually come with 2 keys and now I will have to get a backup key made.
I found what I needed easily and it arrived shortly thereafter.
Easy to order and shipped timely and everything was as ordered perfect
I've ordered several bike racks and a hitch through e-trailer, and their instructions, fitment and selection are excellent
Great! Easy to order. Quick confirmation. On time delivery.
The information provided on your website with pictures and videos make a huge difference. This was a small purchase but you will be who I recommend and will come back too.
My mobile home has a similar setup for a one handle on off hot\cold water for shower and for whatever reason the anti-scald valve always cut the water off after trying to get to hot side. This part I ordered was an exact fit and finally I have the full range of cold to hot again and the water never cuts off anymore. 4 stars I put was only because it would have been nice to have a manual in the box instead of having to look it up. I didn't need it but someone who doesn't know about plumbing might.
No issues at all easy navigating the website and found the part we needed placed the order no problems
Package arrived just as described and shipping was extremely fast.
Good description online of what I was buying with technical details.
Installation Videos are extremely beneficial. I chose the T-One wiring harness because of your recommendations. But most of all, I preferred the way the 4-Pole connector tucked into the jack access panel instead of just lying in the cargo area.
The hitch for my RAV4 was delivered on time and fairly easy to install (for me). But it would definitely be much easy if you have help. I had to slight the mounts off to drop down the exhaust system and then use a jack to lift the hitch into place. A careful balancing act for DIY'ers only. Everything aligned perfect on the 2024 RAV4 XLE Premium Hybrid.
Easy to find the identical tire to replace one I bought just months ago that was damaged today.
Oversite while packing my Jeep trailer hitch and left out my hardware. After contacting etrailer they remedied the situation in a timely fashion and shipped it to me and followed up to make sure I received it.
Good web site. I will order from you again. I need to order some trailer parts
I'm very happy with product and ease of installation but not satisfied with state of packaging and delivery.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members