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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Thanks for a quick and easy experience for a first time user!
Great overall experience. From the shipping to the wide range of parts.
Found all i need for my vehicle in one place. Easy to install myself and it fit as shown in the video
The delivery to St. Louis, MO was very fast with an early arrival and the roof rack went together with ease. Please note that the keyed lock core to lock the crossbars securely is sold separately.
Only etrailer had the vent visors for my 2025 outback. They look and fit great
There are no instructions on how to install the tie down anchors that I purchased. I'm not an auto mechanic and not sure how to install these. There is no "how to" video for this particular brand on UTube so I have tried to install them yet. Wish there were instructions!
Easy and affordable. The best price out there and the hitch arrived very quickly
Great Service both on-line and by phone. There was an issue but was quickly resolved. Sometimes things go wrong, but it is how we handle them is what is important. Etrailer.com meet and exceeded my expectations.
Easy to find what I needed. The part was a reasonable price. Fit perfectly
Paid for faster delivery and received item on tue day the normal delivery said it would be there!
Found exactly what I needed. Our air conditioner cover was smashed by a limb during a storm. This was the perfect replacement. Exact size
Fast delivery and the product was perfect and easy to install. The follow through with customer service is appreciated.
I give it a 3 star review: was difficult to get the mirrors to conform to the shape of the factory mirrors. No instruction sheet included- had to look up on website. Have yet to test them on the road- hope the rubber back straps hold up.
Was simple process, checked it against your make and model then pick everything that you need to get for an install. Was delivered in a timely manner and have no reason to not use them again.
The price was right and it was exactly what was described. Shipping was really fast as well.
Very quick and simple to place an order. Delivered when expected.
I appreciate the detail in your parts listings! And reference materials available that are actually useful.
Been a customer for several years. Etrailer has such a great selection and always has what I need.
Easy installation took about 2 hrs to complete. Easy instructions to read. All bolts and washers come in the packaging.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members