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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very pleasant and helpful on the phone; delivered 3 days earlier than expected; good price. Being installed right now so I can't verify that's it's the right one or how it works yet.
Good pricing and fast shipping! Excellent communication! Thank you
Meredith was very helpful! ETrailer customer service shipped a part for my Thule bike rack overnight.
The hitch looks good on the car and was fairly easy to install. Definitely easier with two people.
I recently found that the harness that was sent was for the LED package and not the standard light harness. I have ordered the factory part from Ford.
Our hitch arrived quickly and was able to be installed at home within 2 hours. Super quick and easy process!
As always, etrailer.com delivered an excellent product very quickly.
Ordered this item in June, hoping to get it before Gettysburg Bike week on July. It came the afternoon before we left for Gettysburg. Not real thrilled with the horn, but it is louder than the stock one.
Awesome. Product was easy to find and surprisingly, it was the right part
Found a replacement trailer harness for my 1999 LX470. Glad etrailer has it in stock. Customer reached out to me before and after receiving the product to make sure it arrived and shared with me some helpful instructions. We'll know whether it works or not soon.
Etrailer, had what I needed at the best price, and shipped with no delays.
Had what I needed at a good price with fast free delivery.
Exact replacement for my old step that quit working on my 2018 Thor Ace 30.24 bolts and a wiring harness and it took a whole 30 min to replace.
I will order from this company again in the future. I recommend this company.
Received the Drawtite receiver, watched the video and installed it. Went as shown in the video except Chevrolet must have enlarged the frame rail hole as it did not need to be enlarged to get the bolts through.
Tired marked D that are actual D load tires. Decent price and shipped fast and free
E trailer has it all and at great prices and the delivery time was very fast.
Great Product. Fit perfectly, had all required hardware for install
Search product was straightforward, checkout process simple, items were shipped and arrived promptly.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members