etrailerReviews 18,889

Customer service communication this stellar is remarkable. Most online companies I deal with are more than happy to take my money, but once that is done they don't give a second thought about the customer. E-trail has been in constant communication with me and even followed up with an email to confirm that I did get my item. Who does that?
E-trailer, you have my business!

So, I'm thankful that I'm mechanically inclined. And, I have a pretty good knowledge of suspensions in general. The included instructions are, shall we say, less than helpful. The look like they were originally done on a memeograph machine from 1972, then photocopied, then copies made of those copies. In today's technological world, I'm pretty sure you can redo those instructions where the pictures are viewable. Hit up Dexter and see if they can can manage to get that done. Product is good and did the job.

I ordered the items because next day shipping was available but that didn't happen so I sent everything back.

ETrailer made the process for purchasing a hitch smooth and seamless. Lots of information about installation and shipping on my product. Fit great, works great, competitive price and overall easy.

Quick delivery time. Correct product and good pricing. Would and will use again.

The Snap & Zap mirrors I purchased for my Suburban were exactly as described in the video and the product description. They fit great, are snug and stable to the side mirrors and look great,

Great overall information, especially user comments and videos

Easy to follow, being able to see installation videos is extremely helpful in understanding whether or not I wanted to install it myself. Decide to stay away from the hidden crossbar because I didn't want to pull the rear clip off a 9 year old car - likely to no go well

One day I realized that the end cap for my Yakima Overhaul rack fell off. Not sure if I unscrewed it and forgot to screw it back in but it was gone. I looked everywhere for a replacement, but sadly even Yakima did not have a replacement part. I saw that E-trailer had a replacement part so I ordered it right away and got it in less than a week I installed it and fitted it perfectly.

Ordered and arrived within reasonable time frame havn't had time to inspect package and install yet, hopefully in next few days.

Easy to navigate and order merchandise. Rock Tamers are really nice. Easy to install and look great on my truck!

I've purchased multiple items from Etrailer. Each item has been a kayak loading or transporting device. Some have worked out some were not compatible with my vehicle cross bars. I've returned an item or two and Etrailer gas been great! Great online seller. I really appreciate the demonstration videos. Thank you!

Had many options of products and received items very quickly and packaged well.

Best customer service. They called to check up on the order. Shipping damaged the box, I reported it to etrailer and I received a quick call to see if all was good. It was all good.

I had originally purchased the wrong item I needed and was told exactly what I had to do to return it and purchased the one I needed without any problems.