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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Oklahoma
1 review
0 helpful votes
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Review
July 28, 2024

Order was delivered quickly and item was as expected. Great service.

Date of experience: July 18, 2024
Minnesota
1 review
0 helpful votes
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Convenient website.
July 28, 2024

Easy install. Works great. Nice one stop shop. As brake controllers I could find locally in stores, but not the correct wiring harness for my pickup.

Date of experience: July 18, 2024
Washington
1 review
0 helpful votes
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Looks great
July 28, 2024

Painless and works perfect! No complaints and would purchase from them again.

Date of experience: July 17, 2024
Washington
1 review
0 helpful votes
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Long story had an order put together with the help of Etrailer staff, the day i was ready to place the order the trailer was stolen, and they canceled the order with no problems.
Picked up an axle to build a new trailer and needed some parts got the order together and sent it in then found out i only had four days to get the trailer build, and had to cancel aging. Had seen the tail lift help bar so ordered it and recived it faster then i had thought it would come.
All in all did not talk with any one at E Trailer that did not have a good attitude. Very one i spoke with was very helpful.

Date of experience: July 17, 2024
Tennessee
1 review
0 helpful votes
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Easy Peasy!
July 28, 2024

Easy website to use. Smooth & trouble-free. 2nd of two of these units. Again, a great transaction & ordering experience. Thanks!

Date of experience: July 17, 2024
Ohio
1 review
0 helpful votes
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A perfect replacement light.
July 28, 2024

The item was accurately described and was a perfect replacement light for the exterior of my Grand Design Imagine travel trailer.

Date of experience: July 17, 2024
California
1 review
0 helpful votes
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Good quality
July 28, 2024

Easy to find items for my camper and the faucet is great quality fast shipping arrived intact

Date of experience: July 17, 2024
California
1 review
0 helpful votes
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I have used etrailer.com to order products for all my vehicles!

Date of experience: July 17, 2024
Massachusetts
1 review
0 helpful votes
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Great
July 28, 2024

Great product's cheap price had a problem with shipper with hardware missing but they took care of it great service

Date of experience: July 17, 2024
Texas
1 review
0 helpful votes
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Wrong parts sent
July 28, 2024

Was sent two outer bearings instead of one inner & one outer.

Date of experience: July 17, 2024
New York
1 review
0 helpful votes
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Replacement wheel n tire for my son's race car hauler
July 28, 2024
Updated review

You had exactly what I was looking for... I did business with u before n was pleased with everything then...

Date of experience: July 17, 2024

You had exactly what I was looking for...
July 20, 2024
Previous review

You had exactly what I was looking for...

Date of experience: July 9, 2024
Ohio
2 reviews
0 helpful votes
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Great customer service
July 28, 2024

At first the wrong item was sent but the customer service went above and beyond to make sure I receive the correct trailer jack

Date of experience: July 17, 2024
Oklahoma
1 review
0 helpful votes
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Easy to find items that fit my particular vehicle. I was able to confirm my selected products were correct by talking to a company representative prior to checkout.

Date of experience: July 17, 2024
Washington
1 review
0 helpful votes
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Recliner control box
July 28, 2024

I needed to order through e-trailer a few months ago...excellent experience & service.

Date of experience: July 17, 2024
Nevada
1 review
0 helpful votes
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Great
July 28, 2024

Everything was great, arrived on time, installed quickly.

Date of experience: July 17, 2024
Arkansas
1 review
0 helpful votes
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Damaged parts
July 28, 2024

Parts are great your shipping and packaging needs to improve.I had damaged parts and by looking at reviews it happens alot

Date of experience: July 17, 2024
Colorado
1 review
0 helpful votes
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2022 GMC Sierra Rack
July 27, 2024

I had a bit of trouble finding the right parts for what I needed for my ARE truck cap. I purchased the cap with the tracks, knowing I'd want to add a rack in the future. I purchased the towers and HD bars. The hardest part was figuring out what part(s) I'd need to make these work together. I ended up purchasing the adapters, which fortunately ended up being exactly what I needed.

Date of experience: July 17, 2024
Oregon
1 review
0 helpful votes
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Great experience
July 27, 2024

Bought my tow hitch kit and it was very easier finding the right one for me. I have not yet installed but will update review after installing on my own. All my research leads me to believe this will be fairly simple to install.

Date of experience: July 17, 2024
Utah
1 review
0 helpful votes
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Perfect
July 27, 2024

Everything went well. I am by no means an electrician, but I was able to remove the old and put in the new without any problems. The new unit is working great and has fully charged my batteries.

Date of experience: July 17, 2024
Washington
1 review
0 helpful votes
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Great customer service!
July 27, 2024

Thank you for the personal follow up, and the quick delivery!

Date of experience: July 17, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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