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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Finding what we were looking for and the order process went flawlessly. But the bag that came with the extended ball mount is too small for the mount.
Delivered on time, packaging suspect but not scratched up which you wouldn't be able to see under the vehicle when installed. Good video for install, with the help of an extra set of hands installed in no time.
Shipping was a little slow from the time I ordered it. Also came in with a dent in the side of the metal from shipping I'm hoping nothing was damaged internally.
I have ordered from you before and have been happy with the experience thus far.
Needed a replacement switch for my Ram power jack. It was the exact piece I needed and fairly easy to install. I watched a YouTube video showing how to install. It now works like new.
Shipping was fast. Arrived two days earlier than expected. Very happy with product and service.
Took me awhile to track down what i needed but hopefully I receive what i ordered in a few days. Correct order received on time.
Having the parts in stock and shipping the next day is a plus in our eyes.
Received it. Earlier than expected.
Painted and installed. Everything fit perfect, very happy with product.
Item came just as described and on time! E-trailer has always done an amazing job! Thank you!
Website and product choices are straightforward. Installation video was on the mark and the hardware was perfect. Done in 30 minutes by meself with no lift!
Ordered wheel spacers for a trailer that the tires were rubbing inside wheel wells. Order came quick, and was correct parts. Always great service.
I ordered an electric trailer jack which arrived defective, but etrailer immediately shipped a replacement. The replacement works great. Thanks etrailer for such excellent support!
Really good to xperience
Good product thank you
I will reach out for more products
Etrailer normally replaces within 30 days. We were going on vacation in a week and the new right rear jack made a popping noise and decided to go up but not down. About 50 days after receiving the first one, replaced it under their 30-day warranty. Vacation saved!
Fast and Helpful! Answered my parts question and got me the right part.
Found just what I was looking for and shipment was quick. Good price.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members