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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Ordered a hitch and connector for my Mazda CX-5. Everything I needed was included and went together just as was laid out in the instructions. Wish the box included a helper to lift the hitch up under the car, it's heavy.
Anything towing/trailer related I look at Etrailer first. The selection is great and prices are fair.
Every application is different... in in my case I was replacing old lights with the wires coming out the center back... the new lights make it difficult to do that. I had to drill the hole bigger to fit the wires out the center back, therefore routing the wires under the light bulb... the heat from the bulb could melt the insulation on wires... time will tell... the black wire feeding the bulb should be longer to accommodate different wiring scenarios
This product is clean and sharp. Shipping was fast for me. Installation… well, not so fast but I tend to make things harder than need be.
Would use again excellent service quality parts sales department great
Fast and efficient delivery. Excellent value. The Bauer products were missing a few screws on one of the two T-Handle kits. One kit brought screws the other did not. I had to reuse the old rusty screws to complete the installation. Otherwise I am very pleased.
It was easy to order & let's you know if it's the right fit for your car.
Shipping was quick and was good quality trail Jack's. Would recommend to a friend
Thanks to a lengthy search of my Facebook group, I was able to locate the right size. I wish e-trailer was clearer in their descriptions of what pads worked on which models of trailer brands.
Quick order processing, free (fast) shipping, easy to follow installation guide and help videos online. This was my first trailer hitch and I don't know if I'll ever shop for towing/trailer accessories elsewhere.
Tire arrived a day late because or ups breakdown.
Still got it in time for my trip. Haven't used tire yet and hope I don't for awhile.
Couldn't be happier. Great price, fast shipping, and the item was exactly as described, and exactly what I needed. The website was easy to navigate, and fast and easy to purchase from. Thank You for the really good experience. I will be buying from etrailer again.
Very easy to find and order hard-to-find parts for a Dexter 7200 lbs axle. Arrived when promised!
Fast shipping… just didn't receive tracking information and it was delivered without me knowing it arrived.
The receiver hitch for my 2016 RDX fit perfectly. The installation video was worth watching. The only unfortunate thing was the hardware was missing i think because there was a couple of holes in the box from shipping. I bought some replacements and finished the job.
Perfect sums it all up-product, website ease, speed of shipping and price
Was delayed for 3 days. But once we contacted them they were on top of it an had it 3 days layer.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

