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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Illinois
1 review
0 helpful votes
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Great service and product
August 8, 2024

Ordered a hitch and connector for my Mazda CX-5. Everything I needed was included and went together just as was laid out in the instructions. Wish the box included a helper to lift the hitch up under the car, it's heavy.

Date of experience: July 29, 2024
Kansas
1 review
0 helpful votes
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Service/Equipment Manager
August 8, 2024

Anything towing/trailer related I look at Etrailer first. The selection is great and prices are fair.

Date of experience: July 29, 2024
Pennsylvania
1 review
0 helpful votes
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Every application is different... in in my case I was replacing old lights with the wires coming out the center back... the new lights make it difficult to do that. I had to drill the hole bigger to fit the wires out the center back, therefore routing the wires under the light bulb... the heat from the bulb could melt the insulation on wires... time will tell... the black wire feeding the bulb should be longer to accommodate different wiring scenarios

Date of experience: July 29, 2024
Maryland
1 review
0 helpful votes
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Excellent work
August 8, 2024

This product is clean and sharp. Shipping was fast for me. Installation… well, not so fast but I tend to make things harder than need be.

Date of experience: July 29, 2024
New York
1 review
0 helpful votes
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Very fast service
August 8, 2024

Would use again excellent service quality parts sales department great

Date of experience: July 29, 2024
Indiana
1 review
0 helpful votes
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Fast and efficient delivery. Excellent value. The Bauer products were missing a few screws on one of the two T-Handle kits. One kit brought screws the other did not. I had to reuse the old rusty screws to complete the installation. Otherwise I am very pleased.

Date of experience: July 29, 2024
New York
1 review
0 helpful votes
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Easy & fast delivery
August 8, 2024

It was easy to order & let's you know if it's the right fit for your car.

Date of experience: July 28, 2024
Massachusetts
1 review
0 helpful votes
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Great product
August 8, 2024

Shipping was quick and was good quality trail Jack's. Would recommend to a friend

Date of experience: July 28, 2024
Washington
1 review
0 helpful votes
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Love the Snap Pads!
August 8, 2024

Thanks to a lengthy search of my Facebook group, I was able to locate the right size. I wish e-trailer was clearer in their descriptions of what pads worked on which models of trailer brands.

Date of experience: July 28, 2024
Washington
1 review
0 helpful votes
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Great, site, wealth of information. Service is prompt and courteous.

Date of experience: July 28, 2024
Maryland
1 review
0 helpful votes
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Great all around experience.
August 8, 2024

Quick order processing, free (fast) shipping, easy to follow installation guide and help videos online. This was my first trailer hitch and I don't know if I'll ever shop for towing/trailer accessories elsewhere.

Date of experience: July 28, 2024
California
1 review
0 helpful votes
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Fine
August 8, 2024

Would have preferred to get tracking information on the shipment. Otherwise fine.

Date of experience: July 28, 2024
Nevada
1 review
0 helpful votes
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Trailer tire
August 8, 2024

Tire arrived a day late because or ups breakdown.
Still got it in time for my trip. Haven't used tire yet and hope I don't for awhile.

Date of experience: July 28, 2024
New York
1 review
0 helpful votes
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First time buying from etrailer
August 8, 2024

Couldn't be happier. Great price, fast shipping, and the item was exactly as described, and exactly what I needed. The website was easy to navigate, and fast and easy to purchase from. Thank You for the really good experience. I will be buying from etrailer again.

Date of experience: July 28, 2024
Missouri
1 review
0 helpful votes
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Easy, Fast Service!
August 8, 2024

Very easy to find and order hard-to-find parts for a Dexter 7200 lbs axle. Arrived when promised!

Date of experience: July 28, 2024
New York
1 review
0 helpful votes
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Perfect fit
August 8, 2024

No trouble installing an matches perfectly. Our rig is a 2013.

Date of experience: July 28, 2024
California
1 review
0 helpful votes
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Fast shipping
August 8, 2024

Fast shipping… just didn't receive tracking information and it was delivered without me knowing it arrived.

Date of experience: July 28, 2024
New Mexico
1 review
0 helpful votes
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The receiver hitch for my 2016 RDX fit perfectly. The installation video was worth watching. The only unfortunate thing was the hardware was missing i think because there was a couple of holes in the box from shipping. I bought some replacements and finished the job.

Date of experience: July 28, 2024
Virginia
1 review
0 helpful votes
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Perfect!
August 7, 2024

Perfect sums it all up-product, website ease, speed of shipping and price

Date of experience: July 28, 2024
Maryland
1 review
0 helpful votes
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Review
August 7, 2024

Was delayed for 3 days. But once we contacted them they were on top of it an had it 3 days layer.

Date of experience: July 28, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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