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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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AAA+++
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Wow, this company kept us informed the whole way through the fulfillment process! Very professional!
1st shipment had missing parts only to get replacement bars with again missing parts.
Always easy to order from and fast shipping! My go to place for trailer parts and hitches for my customers vehicles.
I haven't actually finished my order, and won't know how well it goes until I receive my order. As far as finding my needed products, it has gone well. Thanks.
It was easy to find what I needed, and it arrived soon. I will order from them again.
I submitted the order on the afternoon of 8/23. On 8/26 I received an email advising me that the full quantity of lenses that I ordered were not in stock. I replied that I was in no hurry for the lenses but that the U-bolts were critical. Late in the day I received an email asking if I would like one lense removed from the order. Apparently this was holding up shipping my U-bolts. I replied the following morning agreeing to the change. On the 29th I received confirmation of shipment but it was not in USPS hands until the next afternoon. My trailer was up on jacks in the back yard, the whole time, waiting for U-bolts. I was not happy about the long delay for shipping. And after all of this, the lenses that I ordered did not fi, which may not be etailer's fault but made the delayed shipment over lenses the more annoying.
Delivery was very timely and the service people were accessible and responsive.
Delivery was on time, directions were clear and the hitch tows the camper perfectly!
Item is as ordered. Good quality. Shipping was quick considering crossing a border and remote location.
Yes, the fan motor worked exceptionally.Well, thank you for your very Great service 👍
Hitch matched perfectly. But needed 6 bolts and only got 4. Instructions called for washers. It came with none.
Shipping and price wise are great now my problem is I have a bad vibration at between 40 and 50 miles per hour and I did not have that with my old tires I had emailed 3 days ago and I've still got no response back on what is the best thing I can do To remedy this issue
Looks like it will work better than the curt i was looking at and a video bonus. Plenty of slack to get the job done. Though I found a grommet in my trunk to fish the trailer plug instead of out the tailgate.
Great, except for the fact that I keep receiving these emails that I have already replied to.
Accidentally order the wrong winch, I called the company and told them, and without a hitch they sent me a new one and sent out a return shipping label for a return. I love doing business with this company.
👍👍👍
Ordered a tonneau cover for my 2022 Sierra Limited. Etrailer was the only site I felt comfortable ordering from because they actually referenced the limited body style. Great quality. Fast shipping. I would highly recommend buying anything from here!
Excellent price, in stock and fast shipping, A+
First time buyer here and will return as needed.
Original order placed for ac was showing in stock. Was contacted by etrailer to modify my order for one in stock and expedited shipment so after order modifications I was told my modified order wasn't in stock either and it will be 2 whole months before they could fill it. My camping season was ruined because of this screwup. I'm not a happy camper…
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

