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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Colorado
1 review
0 helpful votes
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Fast shipping item as described
August 15, 2024

AAA+++
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Date of experience: August 4, 2024
Georgia
1 review
0 helpful votes
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Great customer service
August 15, 2024

Wow, this company kept us informed the whole way through the fulfillment process! Very professional!

Date of experience: August 4, 2024
District of Columbia
1 review
0 helpful votes
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Disappointed
August 15, 2024

1st shipment had missing parts only to get replacement bars with again missing parts.

Date of experience: August 4, 2024
Kentucky
1 review
0 helpful votes
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Trailer hitch and wiring
August 15, 2024

Always easy to order from and fast shipping! My go to place for trailer parts and hitches for my customers vehicles.

Date of experience: August 4, 2024
Alabama
1 review
0 helpful votes
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Great kit
August 15, 2024

Great kit. Love it and it did what I need. I now have a place to carry all my extra gear.

Date of experience: August 4, 2024
Washington
1 review
0 helpful votes
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I haven't actually finished my order, and won't know how well it goes until I receive my order. As far as finding my needed products, it has gone well. Thanks.

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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Yakima parts
August 15, 2024

It was easy to find what I needed, and it arrived soon. I will order from them again.

Date of experience: August 4, 2024
South Carolina
1 review
0 helpful votes
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Slow to ship
August 15, 2024

I submitted the order on the afternoon of 8/23. On 8/26 I received an email advising me that the full quantity of lenses that I ordered were not in stock. I replied that I was in no hurry for the lenses but that the U-bolts were critical. Late in the day I received an email asking if I would like one lense removed from the order. Apparently this was holding up shipping my U-bolts. I replied the following morning agreeing to the change. On the 29th I received confirmation of shipment but it was not in USPS hands until the next afternoon. My trailer was up on jacks in the back yard, the whole time, waiting for U-bolts. I was not happy about the long delay for shipping. And after all of this, the lenses that I ordered did not fi, which may not be etailer's fault but made the delayed shipment over lenses the more annoying.

Date of experience: August 4, 2024
Connecticut
1 review
0 helpful votes
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Great Service!
August 15, 2024

Delivery was very timely and the service people were accessible and responsive.

Date of experience: August 4, 2024
Ohio
1 review
0 helpful votes
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Fit as it should!
August 15, 2024

Delivery was on time, directions were clear and the hitch tows the camper perfectly!

Date of experience: August 4, 2024
Canada
1 review
0 helpful votes
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As ordered, quick shipment.
August 15, 2024

Item is as ordered. Good quality. Shipping was quick considering crossing a border and remote location.

Date of experience: August 4, 2024
Minnesota
1 review
0 helpful votes
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He's a** fan
August 15, 2024

Yes, the fan motor worked exceptionally.Well, thank you for your very Great service 👍

Date of experience: August 4, 2024
Illinois
1 review
0 helpful votes
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Great product
August 15, 2024

Hitch matched perfectly. But needed 6 bolts and only got 4. Instructions called for washers. It came with none.

Date of experience: August 4, 2024
Maryland
1 review
0 helpful votes
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Trailer tires
August 15, 2024

Shipping and price wise are great now my problem is I have a bad vibration at between 40 and 50 miles per hour and I did not have that with my old tires I had emailed 3 days ago and I've still got no response back on what is the best thing I can do To remedy this issue

Date of experience: August 4, 2024
Virginia
1 review
0 helpful votes
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Plug and play is sooo easy.
August 15, 2024

Looks like it will work better than the curt i was looking at and a video bonus. Plenty of slack to get the job done. Though I found a grommet in my trunk to fish the trailer plug instead of out the tailgate.

Date of experience: August 4, 2024
South Carolina
1 review
0 helpful votes
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Already Did This
August 15, 2024

Great, except for the fact that I keep receiving these emails that I have already replied to.

Date of experience: August 4, 2024
Connecticut
1 review
0 helpful votes
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Great service, very helpful
August 15, 2024

Accidentally order the wrong winch, I called the company and told them, and without a hitch they sent me a new one and sent out a return shipping label for a return. I love doing business with this company.
👍👍👍

Date of experience: August 4, 2024
Ohio
1 review
0 helpful votes
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Great Quality Fast Shipping
August 15, 2024

Ordered a tonneau cover for my 2022 Sierra Limited. Etrailer was the only site I felt comfortable ordering from because they actually referenced the limited body style. Great quality. Fast shipping. I would highly recommend buying anything from here!

Date of experience: August 4, 2024
Iowa
1 review
0 helpful votes
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Excellent price, in stock and fast shipping, A+
First time buyer here and will return as needed.

Date of experience: August 4, 2024
North Carolina
1 review
0 helpful votes
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Disappointed
August 15, 2024

Original order placed for ac was showing in stock. Was contacted by etrailer to modify my order for one in stock and expedited shipment so after order modifications I was told my modified order wasn't in stock either and it will be 2 whole months before they could fill it. My camping season was ruined because of this screwup. I'm not a happy camper…

Date of experience: August 4, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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