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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The only thing I can say is wow what a fantastic hitch. The only gripe is the stickers were messed up in transit., but this thing is a beast of a hitch. HEAVY DUTY.
Found what we needed easily online with etrailer and received it quickly!
The website provided all the info needed to select the correct item for our RV. Easy.
Worked as described easy to install Toyota highlander 21 great instructions
Arrived quickly, expect to install it this week, looks great
Perfect fit, saved me hours of tracking wires and having to splice into them. Simply plugged it in and it worked perfectly.
Many choices! Right on! Very detailed description and pictures of available products and various choices of similar items and manufacturers!
Very good easy to find what I needed thank you for the fast service it's a great product
The experience was really nice very professional got my part in good time thank you
So much information listed on the product, very helpful to know what I'm looking for. Exactly as described and installed quickly and easily. Froze us out of our trailer.
The hitch came in 3 different boxes. Had to assemble it, all the instructions were in there and it was simple to build and put together.
Item had been installed but not used yet. Plan on putting it to the test the second weekend of August 2024.
The business had the part I was looking for. I ordered it online and it was shipped promptly. I received notifications of the status of my order and was also given a tracking number to track my purchase. Overall, it was a great experience.
Bike rack is good. Works well. The only issue is that it doesn't work with my electric bike. I cannot return it because I do not have the box anymore. Oh well, it is a great item. I do like the quality and speed as to which it arrived. Thank you,
Ordered a part we needed for a camping trip. Payed $16 for shipping to ensure it would arrive in 2 days and it didn't arrive in time for us to go.
This is a great product. It's on the expensive side but totally worth it.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members