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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordering trailer brakes was easy. I was able to determine what I needed by the description. The process was easy and I received the brakes as expected.
Delivery came in in good condition, as mentioned easy to install with a second hand to assist
Had the correct parts I needed and provided great customer service!
Easy online ordering. Package arrived quickly and was in good condition.
E Trailer has all that I need for our business and site is easy to navigate
Bought this hitch for a 2025 Mazda CX 70. Installation was somewhat easy. Using a burr bit to widen the bolt hole was the longest and most difficult step. It took me a considerable amount of time to get that done. Also, a deep socket is needed for the 7/16 bolt.
Easy find and quick delivery. Hard to tell fake websites from real anymore so glad this was real
Product was delivered promptly and was direct fit. This was only site where it was available.
Easily found what I was looking for and received the item quickly. Very satisfied with the purchase and will definitely shop again when I need more parts.
Our order was delivered really quickly. Installation instructions were available online, and everything worked out great.
We ordered trailer wheels on the etrailer website. Simple, quick and accurate with excellent product quality.
All the orders place with etrailer have been spot on and follow up by staff is unusual and appreciated!
Everything was great with order. Product was of good value, ordering wad easy and tracking of product was quick and easy.
The directions were very good I did have a problem with the center holes to the frame.They were off by 3/8" so I had to open each one up 1/4" to get the bolts to fit.Once this was done it went together fine.Also your going to need a 21mm short socket to remove the hardware from the jeep.I've never used a 21mm in my life so I had to stop and go get one.
Good communication and the videos are helpful. Made installation of the roof racks very easy.
Parts were exactly as ordered. Perfect fit. I will order from them again. Thank you etrailer.
Ordering was easy. They took good care of me with my issues..
Etrailer had exactly what I needed. They shipped it immediately and I received it as they promised!
Great product not plastic and looks great. Installing was a breeze
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members