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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I've received everything as described in in the time frame I was given. Very happy.
So far, so good. Just ordered, not been delivered, yet.
Now delivered on time as promised. Installed both on 1970 single axel boat trailer. Like new!
Purchase the 5.5inch SnapPads they fit perfect. I purchased the 6inch pads by mistake and etrailer help me exchange them for the correct size.
The items I ordered were packaged well and arrived as expected.
I placed my order on a Saturday night and was shocked to see them immediately respond and ship the order. It came very quickly and was an exact match to the convection microwave which had ceased to work. The new one works perfectly and fits perfectly.
Ordering and getting parts from etrailer is fast and easy. I'd like to see better care for hitch products as they break out of the cardboard boxes during shipping.
Accurate product info, easy checkout, super fast delivery!
I irdered the Hollywood bike rack extension for my vacation. I paid for the one day service and it came in on time. Customer service followed up with my order to insure that I got it on time. I appreciate their attention to detail.
I have ordered several items with etrailer over the years and have been pleased with all levels of doing business with them.
Very easy process with good deals and a very easy website to find exactly what I was looking for!
I appreciate the video tutorials showing how to install parts.
I appreciate y'alls tutorials showing how to install.
Always provide quality on time with great information about there products
Very fast shipping and delivery; order status was provided to me via email throughout the process.
It was easy to go into your inventory and find the exact tire that was on my camper to replace mine
Everything was good, however I was missing the bolts and locking nuts.
Easy fast and great price. Fast delivery. Great to do business with
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members