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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Bought a new truck and needed to change from a 2" hitch to a 2 1/2" hitch. I found on line what I needed to match up with my current anti-sway system and was an easy match.
Received needed part quickly!
Ordering was quick & easy too!
Product installed easily and functions as designed. Instructions easy enough to follow.
Easy access and viewing information on how to install. The item was delivered in tack and ready to install.
Canadian customers paying in US funds = Expensive. Could have ordered off of Amazon for virtually the same price and quicker delivery.
Easy ordering and installation. Installed with only assistance of holding receiver while install of first 2 nuts, per installation videos. Recommend this item to friends who has Class C Ford E 450 chassis.
Ordered a new hitch to replace a rotted out one on my truck. They had what i needed. Everything came quickly. Was able to swap hitches in less than an hour
They always have everything I need for my trailers or RV. Love these guys
Very helpful, friendly staff. I called when I thought my order was lost. The operator was very helpful as our mailman put it in another box.
Great addition to my pickup. Much better "road manners" now!
Hitch fit as expected. Watched e.trailer install video several times.Took probably 11/2 hrs working by myself on the ground. Took a little time pre tapping the holes and was a bit difficult holding it in place with my leg while getting the 2 bolts started. Like they show in the video an extra set of hands will help at that point. Overall it went well and came out well.
My blue ox base plate was shipped out very fast and delivered rapidly. Great product and and always great experience dealing with Etrailer
Quick and easy shopping experience. Delivered as promised. Free shipping based on amount of purchase.
I knew what I needed, I searched the website and found it. Great price, quick shipping. Not much else to say... No news is good news!
Quality, finish and expected life is excellent. I would certainly purchase again if need be. Price fair.
Order was easy and shipping was quick and complete!
Thanks for the great service,
Keith S
Always have a good experience with E-trailer
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members